[bootsy007]

Where about's in N.I are you Bootsy? I'm in Bangor and can recommend a very good mechanic local to me who looks after my own car. The only time I've used Agnew's for work on my car was a couple of weeks ago to get some coil packs replaced under warrenty and that was a right faff to arrange. I can't fault their parts department though. I've alway's found them very helpful.

Im the other end of the country. I have an indie that does the work on my A6 and will use him if I keep the treg after the service plan ends, however at the moment I am seriously considering changing it after that to a ML. Pity the dealers over here are useless as I love my treg but for a luxury car they don't have the service I expect.

 

[NoobyT]

Oh yes they can. Go elsewhere next time.

 

[bootsy007]

OK they picked the car up this morning and left me a 1.6tdi golf with dsg box - not a treg but not the worst either.
Email this afternoon stating wheels not covered as they are scratched but they will refurb at their cost as a gesture of good will. I'm happy enough with that. The car has been inspected and it needs new wipers and will shortly need new pads which again they will do at their cost as a good will gesture total cost over £1k. All this and a £250 cheque so it has cost them badly - all because someone told me a few lies to try and save themselves a bit of bother...

Just waiting for a date for the car to be returned to me.

 

[Cass]

OK they picked the car up this morning and left me a 1.6tdi golf with dsg box - not a treg but not the worst either.
Email this afternoon stating wheels not covered as they are scratched but they will refurb at their cost as a gesture of good will. I'm happy enough with that. The car has been inspected and it needs new wipers and will shortly need new pads which again they will do at their cost as a good will gesture total cost over £1k. All this and a £250 cheque so it has cost them badly - all because someone told me a few lies to try and save themselves a bit of bother...

Just waiting for a date for the car to be returned to me.

Not a bad result - I'd ask them to check the discs as well, normally they need replacing with the pads as they wear at a pretty similar rate.

 

[bootsy007]

Treggy due back at 1pm tomorrow. Can't wait but it better be right.

 

[bootsy007]

So treg arrived back some 2hrs 30min later than expected.
When I rang to query timing the customer service director wasnt available as she was in a meeting, when I asked for the MD by name she was suddenly able to take my call - funny that..

Wheels look lovely, nicely washed and cleaned out, new pads and a cheque for £250 for my troubles.

Still don't think I will go anywhere near them ever again though

 

[Xila]

My experience with Agnews has been really poor.

The Touareg sales guy Keith is only interested in selling finance based deals, wouldn't even quote me when I mentioned I had looked at broker pricing.

The service department believe the best way to provide you with service is to ensure you visit regularly for their nice coffee. Thus, they have never complete any task on one visit. When my cars were in warranty I tended to use Agnews but no more. They have the organisational skills of a 2 year old. They only seemed interested in volume services, so no interest in diagnosing and fixing problems and they lie through their teeth to cover up lack of attention and planning.

Their focus appears purely financial rather than service orientated. I'll not be back to them again.