[Cass]

New MD of VW UK is Robert Hazelwood - he replaced Chris Craft earler this year.

 

[Cass]

Mr VW UK has assigned someone to look into this. Quite impressed with a reply from them although not from the man himself I can understand that he has assigned it to someone who telephoned me - unlike Agnews sales director who simply sent an email.b as I've said before I love my treg but. VW customer care is not existent in my experience so looks like a ML next time. I will keep you posted.

Good, hopefully you'll get some recompense and a better service the next time you take the car there

 

[Cass]

So Agnews have offered to give me £250 if I send them any bill to that amount or more - (must be a tax thing??)

However upon further challenging their response it seems that no me took any photos of the alloys and they want the car for 2 days - I would say so they can refurb the wheels rather than replace them?

It's just one lie after another..

I no longer trust them to take care of my car but I have taken the 2 year service plan so it will be going to VW somewhere for the next service and then to an indie if it isn't changed.

Totally disgusted.

I had a Golf GTI that had corrosion on the Monza II alloys after 2 years plus and the dealer wanted to have them refurbished but as it would have involved diamond cutting the wheels and finishing them with clear lacquer, they replaced them, as an identical finish couldn't be guaranteed. Also with my last Treg (2009), I got an alloy replaced under warranty no problem when it was about 2 1/2 years old and just just before I sold it to my mate

I'd stick out for replacements but wouldn't be too concerned if all 4 were refurbished together as long it was done to a high standard.

 

[Cass]

OK they picked the car up this morning and left me a 1.6tdi golf with dsg box - not a treg but not the worst either.
Email this afternoon stating wheels not covered as they are scratched but they will refurb at their cost as a gesture of good will. I'm happy enough with that. The car has been inspected and it needs new wipers and will shortly need new pads which again they will do at their cost as a good will gesture total cost over £1k. All this and a £250 cheque so it has cost them badly - all because someone told me a few lies to try and save themselves a bit of bother...

Just waiting for a date for the car to be returned to me.

Not a bad result - I'd ask them to check the discs as well, normally they need replacing with the pads as they wear at a pretty similar rate.