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Discussion Starter · #1 ·
Folks,

I have sent my car to an engine rebuilder so after the fiasco with oil/coolant fountains from from oil cap. I took it out from the dealeships since they wanted ?1200 to have a look and diagnose the problem. I was more interested in spedning the money to get the problem solved hence local engine building specialist. I have just found out that when the car was serviced in feb the main dealer used 5w 30 oil and not 0/30 oil. Am i correct in assuming that if the incorrect oil was used then engine damage can occur. The car had be used for 6k since the service.

by the way the car is a 2.5 r5 tdi 2004 model

any thoughts on this one??

thanks

Nimish
 

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I am in exactly the same position. I have a R5 2004 and the dealer has put in the wrong oil (Castrol Longlife 111) , I have done 10,000 miles on this oil but don't seem to have any problems. I would be interested to find out if your troubles were related to oil. What were your first symptoms?
 

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Discussion Starter · #3 ·
The car was running fine, and all of a sudden white clouds of smoke, oil coming out of the oil cap coolant mixing with oil etc.. The engine rebuilders think it may have had something to do with the oil but cannot say for certain. I have also just read that the Shell Helix VX 5W/30 that VW dealers use does meet the oil specs vw 506 01 and vw 505 01, so now i'm not so sure that the oil was a contributor although some people are specifying that 5w 30 should only be used on newer ie 2006 dpf models and later and that 0w 30 should beusedon the older models, but as yet havent found anything concrete in terms of that
 

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I recall seeing a post here on the need for a particular oil and I think it was to do with camshaft tips wearing more quickly if the incorrect oil was used.

I questioned the poster as to why one particular part of the engine might affected but never got to the bottom of it.

If this is the real reason, then it is unlikely in my view, that you would have suffered a catastrophic engine failure in 6,000 miles as the camshafts would have little or nothing to do with oil in the water or vice versa.

Can anyone else add anything?
 

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Discussion Starter · #6 ·
The car had been suffering poor starting for quite some time, (it had spent alot of time/money) at the dealerships for this problem and is documented on their dialoge system. After reading a number of threads relating to the use of oil, i have found out that the type of oil used would also contribute to starting problems , not only that but if the wrong oil was being used for a prolonged time then wouldnt this kind-of be part of the jigsaw
 

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hi mate
had the same problem,did a lot af research on the r5 engine.5w 40 wrecked mine (look at my posts type in WRONG OIL IN R5 ENGINE) total cost of ?8000.lucky for me i still had the bill and the oil they used was on it.so i phoned my insurance and told them the situation then firstly they refused so i explained i had the bill which stated that the wrong oil was used(5w 40)so they took up the case.the car has been repaired now but the case is still open so i might loose my no claims .the only thing i didnt agree with the betermant charge they slapped on me 15% (?1100 plus my exess) no fault of my own.i also photo-copied threads about if the wrong oil is used(can find it on this site) emailed it to them.all i can say mate is all the best i know what u are going through. the plus side of it is ul loose a bit of weight
if u need any advise let me know.
cheers daz
 

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Discussion Starter · #8 ·
Daz,

How did you go about it, i have got an engine rebilder not VW to get my car going again, I couldnt justify ?7k neither did i want to spend that much, on the other hand if i knew before I wold have got them to do it. Since the car is being repaired now, what do you suggest?

Thanks

Nimish
 

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hi mate
ring your insurance company and tell them whats happened and u have the bill to prove that the wrong oil was used.also tell them that u have booked the car in for a report which states like mine that the oil used was to thick which caused the engine to fail.
all the best daz
 

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Discussion Starter · #10 ·
daz2162665 said:
hi mate
ring your insurance company and tell them whats happened and u have the bill to prove that the wrong oil was used.also tell them that u have booked the car in for a report which states like mine that the oil used was to thick which caused the engine to fail.
all the best daz
Daz,

Called insurance company today, they have said they will chase the VW dealership for the claim, but in the meantime they will pay, after inspection minus my excess. Thanks for your help

Regards

Nimish
 

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nimishashar said:
daz2162665 said:
hi mate
ring your insurance company and tell them whats happened and u have the bill to prove that the wrong oil was used.also tell them that u have booked the car in for a report which states like mine that the oil used was to thick which caused the engine to fail.
all the best daz
Daz,

Called insurance company today, they have said they will chase the VW dealership for the claim, but in the meantime they will pay, after inspection minus my excess. Thanks for your help

Regards

Nimish
Bluddy 'ell - RESULT!
 

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Discussion Starter · #12 ·
Not quite... Have just found out from the rebuilders that the engine cannot be rebuilt, the damage is too much. Now have to wait to see if the insurance engineer see it the same way. I have had confimation by Shell (oil used by dealership) that the oil used was the incorrect type and that usage of the wrong type can lead to enginer overheating, head warping head gasket going etc.. I may need a new engine..
I am becoming so fustrated now, what do i do now??

Regards

Nimish
 

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nimishashar said:
Not quite... Have just found out from the rebuilders that the engine cannot be rebuilt, the damage is too much. Now have to wait to see if the insurance engineer see it the same way. I have had confimation by Shell (oil used by dealership) that the oil used was the incorrect type and that usage of the wrong type can lead to enginer overheating, head warping head gasket going etc.. I may need a new engine..
I am becoming so fustrated now, what do i do now??

Regards

Nimish
Well, first of all fingers crossed the engineer confirms the damage and a new engine gets installed courtesy of your insurers.

If you do have to buy an engine yourself, see if you can get a secondhand one from the breakers.

I think you should write to VW GB as well as clearly this is a very real problem where dealers are using oil that is clearly critical to the very life of the engine and, as has been demonstrated on here several times, it would seem that many of them haven't got a ruddy clue! This is an astonishing situation.

If you do write, quote the various threads on here. One advantage of the web is bringing people together who wouldn't otherwise know there is a problem. Time VW were put in the picture.

I'd also ping an advisory e-mail to Honest John at The Daily Telegraph. He's quite good at getting info out to people.

The more folk that are aware of this the better and I was going to say that as Tregs get older and fall outside the VW franchise network, the more important it is for them to know the criticality of the right oil, but given that engines are failing BECAUSE of the VW network, well it defies logic frankly!
 

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hi mate
exactly the same as me. the engineer will come out and phone you with the result which means u need a new engine like i did i pushed for the turbo as well got both. as long as u have the bill with what oil was used you will be ok.
all the best daz
 

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Shocking tale but hopefully you will get a result with a replacement engine at no cost to you


The offending dealership should be slaughtered for this - so much for VW's Luxury Car aftersales policy. Guess we all need to ensure we are more clued up than the dealers and this forum certainly helps on that score


Cass
 

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Discussion Starter · #16 ·
It would appear that the dealer is dragging their feet over this one, my insurance company are looking at the potential liability issues, but since the car had been serviced prior to me buying it, it appears that they are using that as a get out of jail
, I have been told by trading standards that they still would be liable as per the supply of goods act , since it is theor reposisibilty to ensure that any work done should be done with accurancy and not any neglegence. However this seems as though it may be a long drawn out affair, so i may just end-up paying for an engine myself. Anyone out there know of a decent engine going??

thanks for your help

Should i name and shame now or wait till the end, some of you guys could be using this dealership

Nimish
 

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Nimish - I wouldn't name and shame anyone at the moment - you may find its to your advantage not to name them at all
 

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As I said in my previous post I had the wrong oil put in my car at the last service. The dealer has been very good and has taken the problem seriously. In my case they had put VW507 in instead of VW506.1. They contacted Castrol who supplied the oil and they stated that in tests that over 250,000 miles 1% of engines may have increased wear on the cam bearings. The dealer changed my oil and inspected and said they thought it would be fine. They also put in writing that if any problems occur in the future because of the incorrect oil they will rectify it at their cost.

They did also state that they did a quick check with other dealers and they are putting VW507 in all R5 Touaregs regardless of the year. Therefore I would check with the dealer prior and post service to see which oil they use.
 

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Discussion Starter · #19 ·
would appear that have almost no where to go.. last chance is to talk to previous owner and see if i can get them to take garage to court, do you think that may work?? I have also asked local VWdealership who i've been usinf for the past 10 years to see if they can get me an new engine, and also if they could fit a 2nd hand one for me
 

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nimishashar said:
would appear that have almost no where to go.. last chance is to talk to previous owner and see if i can get them to take garage to court, do you think that may work?? I have also asked local VWdealership who i've been usinf for the past 10 years to see if they can get me an new engine, and also if they could fit a 2nd hand one for me
Sorry, but if I have read this correctly, you are going to ask the previous owner to sue his garage on your behalf??

I'm sorry if this is not what you want to hear, but think it is highly unrealistic to expect anyone to go to law to fight someone else's case. I certainly wouldn't entertain the idea for one nano-second if you were to ring me up with such a request. What's in it for me except a lot of hassle?
 
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