Western Edinburgh

3172 Views 8 Replies 7 Participants Last post by purescotch, Apr 18, 2008

Maj1c

Discussion Starter · Oct 19, 2005

Finally got my Treg on Friday

Have to say in terms of the sales process and keeping me informed, it's been a mixed bunch in terms of the service.
The hardest thing is whenever you call no one from the Lux area is available.
Handover was very good- everything explained in detail though only gave me 1/2 tank after promising a full one

In summary, better than local Land Rover/Volvo dealers but someway off Porsche, BMW and Audi dealers.

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AlexB

· #2 · Oct 19, 2005

QUOTE(Maj1c @ Oct 19 2005, 10:18 PM)Finally got my Treg on Friday?

Have to say in terms of the sales process and keeping me informed, it's been a mixed bunch in terms of the service.
The hardest thing is whenever you call no one from the Lux area is available.
Handover was very good- everything explained in detail though only gave me 1/2 tank after promising a full one?

In summary, better than local Land Rover/Volvo dealers but someway off Porsche, BMW and Audi dealers.

[snapback]10898[/snapback]

Hi,

I looked at both Western and Camerons in Perth before I bought mine last year - both Lux Car managers were very attentive and happy to offer test drives etc., but Camerons always seemed to go the extra bit...1st test drive as per normal, then went back a week later for another shot and they gave it to us for half a day to take away...flowers in the boot for the Mrs

and a full Autoglym kit for me

when it arrived etc. etc.

Also quite interesting that Camerons have apparently sold (and look after) more Tregs in Scotland than most of the rest put together.

Not trying to take anything away from Western, but might be worth heading up the M90 for your 1st service...you'll get a replacement Treg to take away for the day.

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Scottie

· #3 · Oct 21, 2005

QUOTE(AlexB @ Oct 19 2005, 11:23 PM)Hi,

Also quite interesting that Camerons have apparently sold (and look after) more Tregs in Scotland than most of the rest put together.

funny that Hawco @ Inverness/Aberdeen make the very same claim. Typical ain't it.

I did not have a very good experience when I was looking went to camerons and dealt with a Lady not sure of her name but were a bit to pushy for me but maybe it was just me.

Western have a very good technical mechanic (whatever they are called today) as do Hawco not sure about Camerons.

For me I would rather have rubbish sales staff and spot on Mechanic.

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Maj1c

Discussion Starter · #4 · Oct 26, 2005

Thanks for info guys.
I guess I'll try Western first for service:

a) Because I am lazy

They have all the dealer franchises in edinburgh anyway- VW, BMW, Merc, Saab etc..

Has anyone tried Verve in glasgow?

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gatvol

· #5 · Sep 6, 2006

I just had my V10 in to have a couple of things looked at by Western VW in Edinburgh before my warranty expires. I have the usual "Running Gear Fault" warning and few other bits and pieces. Apparently replacing my Turbo unit will resolve the issue. I could almost feel the woollen beanie being forced over my eyes by the 20 year old service assistant!! While I can accept that I may also have a turbo issue, I can't see how that affects the suspension!!

I rang Colbornes in Guildford who experienced all the symptoms my car is suffering from. The down shot is I now have to get my car all they way down south to find some one who knows what they are talking about.

My advice is steer clear if you can. Does anyone know of a reliable experienced VW service centre in Scotland?

gatvol

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Scottie

· #6 · Sep 6, 2006

gatvol said:
I just had my V10 in to have a couple of things looked at by Western VW in Edinburgh before my warranty expires. I have the usual "Running Gear Fault" warning and few other bits and pieces. Apparently replacing my Turbo unit will resolve the issue. I could almost feel the woollen beanie being forced over my eyes by the 20 year old service assistant!! While I can accept that I may also have a turbo issue, I can't see how that affects the suspension!!

I rang Colbornes in Guildford who experienced all the symptoms my car is suffering from. The down shot is I now have to get my car all they way down south to find some one who knows what they are talking about.

My advice is steer clear if you can. Does anyone know of a reliable experienced VW service centre in Scotland?

gatvol

don't know of any that is really good with the Touareg but

Specialist Cars (Aberdeen) Limited

get a very good name in general re VW a lot of the guys at my work and stuff take there motors all the way through to get them fixed.

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Leithen

· #7 · Sep 15, 2006

Can't fault Camerons - known them for 20+ years, buying Vw's, Audis and Porsches when they had the franchise. When the odd problem has occured (waiter there's a fly in my soup...) they've always come up trumps.

Specifically technically, the mechanics they have on the Touaregs I'd rate very highly.

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Phat Boy

· #8 · Sep 19, 2006

[quote name='Scottie' date='Oct 21 2005, 10:00 PM' post='11005']
funny that Hawco @ Inverness/Aberdeen make the very same claim. Typical ain't it.

No - I was told Specialist VW Aberdeen sell more than anyone else but to people/ bulk buyers who don't live in Aberdeen.

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purescotch

· #9 · Apr 18, 2008

So far so good with Specialist in Aberdeen,was just a bit miffed at having to get fully comp insurance to take a polo home with me!!

the service folk standing with their coats on as i was on the phone!.made me feel a bit guilty,but if they told me i needed fully comp to drive other cars,i could have had it sorted out.

but any jobs that has been needed.....no questions asked!

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