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Discussion Starter · #1 ·
Hi all..

Over the last four or five days I've had three warnings come up on my display.

1. Consumer electrics closing down
2. Workshop required
3. Picture of car going down a hill then the picture of the axels replaces it. Then workshop required.

Each time I've turned off the car and re-started it.. the warning has gone away.
I rang my dealer (lakeside of Stoke on Trent) to advise of this and the guy that looks after the Touareg customers advised me to call VW assistance next time it happened..
I asked, why not just book the car in to see what is wrong.. he advised that the faults probably won't show up, so it's best to call VW assistance.

Excuse my language.. I'm so pissed off with the service levels at this dealership.. this really isn't good customer service. The very least I would expect is for the car to be booked in the dealership for them to investigate.. I'm so fed up complaining to the service manager..

Does anyone have any input on dealers around the staffordshire area? I'll be happy to move all my VW business away from Lakeside.. I have 4 GT TDI golfs, One passat and the Touareg... (not all mine I add, but they are part of my business)..

ROy
 

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Hi Roy, this a very common problem, it normally indicates the battery is flat or been run down. It's highly likely that there is a cell out on the battery. It really depends on how the vehicle is used and how old the battery is. If you are doing a lot of very short journey's. The battery can be subject to sudden failure not very common but... You will get loads of differing indications when the battery is low on charge, the consumer indicates that the battery needs charging, the others are merely further indicators, the drive train lights normally frighten the life out of us but its only are further indicator of the battery condition. The way to check this is turn the ignition on, do not start, get the volt meter reading should be about 12volts plus then start the engine,( if the volt meter shows below 12volts its a battery problem ) and see if the volt meter gets to 14volts and stays there anything below 14 volts again indicates a battery problem or charging although the charging is an unlikely problem. To charge the battery attach the charging leads to the jump start posts under the bonnet or though the torch charge or lighter. It is most unlikely to be a major issue. I hope this note is helpful.
 

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Roy,
I would be pissed off with the dealership, if they had said the same to me.
I know that most of the vw dealers can do routine servicing on tregs. It might be useful to ring some of the other dealerships.
The closest vw dealership with rave reviews is in chester. It might be possible to combine a shopping trip and have your car sorted at the same time.
My wife has volunteer to drop the car off for me at chester for the next service. I wonder why ! she isn't normally this helpful.
 

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Discussion Starter · #4 ·
Low and behold.. get ready to go to Marks and spencers... go to the car and it's a dead as a dodo...

Called VW assistance.. they are on route... this is just so annoying..

Philgrim.. The volt meter showed about 14.5volts so I assumed it was OK.. the trip I do each day equates to about 20 miles.. not stop/start.. so I assume this shouldn't be a problem...

Staffs.. LOL ... thanks for the input..
 

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This has illustrated the point of frustration with your dealer. You have identified an intermittent fault. The car is still useable. You seek preventative rectification so you don't suddenly get stranded with a total failure and can sort it at a convenient time. The dealership gives excuses without even looking at the car and now the car has let you down at a weekend...who is to say where you were and how inconvenient this might be?

Regardless of the efficiency of VW Assist...this shouldn't have happened.

Cr*p dealer response in my opinion. Certainly not worthy of future custom.

Good luck with the rectification.

Rob
 

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Discussion Starter · #6 ·
Rob..
You summed it up 100%... The dealer has completely let me down on this issue and I will ensure they and everyone else in the dealership hears about it first thing on Monday morning.
As for inconvenience.. I was meant to be collecting a customer from East Midlands airport today. They have had to get a taxi over to Stoke now at my cost.. so yes.. it did completely inconveience me.

I have to say VW Assist have been fantastic today, if it wasn't for them, I would be rather angry at this point... Well done Shaun (VW assist guy)
 

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If you check out clubtouareg you will find many posts saying if your volt meter drops down to 14 volts or very near them you will start to have these problems.

So keep a eye on the volt meter I used to never went below 15/16 volts. Although I'm convinced it dropped 1 volt in the 8 months I had the car.
 

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Roy ,

Same thing happened about a month ago to mine but dont ever call VW assistance from abroad ( Ireland ) VW Ireland not interested , VW UK not interested , VW Europe and you get some Spaniard trying to understand where you are in Dublin.... Stuck the touareg into VW garage overhere and they " Assure " me they upgraded the software and it wont happen again

Time will tell..... Two batteries dont discharge overnight for no reason but , I've heard that many reasons for the same fault on this and other boards you may never know why it happened....
 

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hi roy,

it is definately the battery. i had same problem and it was nailed down by vw assistance and not the dealer. have you got any after market equiptment fitted i your car? if yes then please reply and might be able to help you. mind you the battery changing process is a nightmare and took about 4 hours for my mechanic to do it.
 

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Discussion Starter · #10 ·
QUOTE(rajat25 @ Jan 10 2006, 11:00 AM)hi roy,

it is definately the battery. i had same problem and it was nailed down by vw assistance and not the dealer. have you got any after market equiptment fitted i your car?? if yes then please reply and might be able to help you. mind you the battery changing process is a nightmare and took about 4 hours for my mechanic to do it.
[snapback]15352[/snapback]​

Hi.. I have a parrot 3100 car kit.. this has been installed for well over 12 months now with no issues

Roy
 

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just make sure that parrot300 is connected through accessories swith and not directly to the battery as it slowly depletes the battery and eventually kills it.
 

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Discussion Starter · #12 ·
QUOTE(rajat25 @ Jan 10 2006, 01:14 PM)just make sure that parrot300 is connected through accessories swith and not directly to the battery as it slowly depletes the battery and eventually kills it.
[snapback]15357[/snapback]​

Just a quick update for you..
Got the car back now. The engineer put the car on test overnight.. (charged the battery, then let the systems close down and then took a measurement). It was draining 1amp with all systems closed down. This he said was too high. He disconnected the Parrot kit and this figure dropped to 0.03mA, which is acceptable. Funny thing is, when he re-connected the parrot kit the drain figure increased very slightly but was still not enough to cause concern.

He couldn't find the problem, so he has updated the software and released the car back to me..

Any one any idea why the parrot kit was draining at such a rate but now seems to have stopped???

Roy
 
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I cant believe the Parrot Kit could pull almost 1Amp!!! I think it may be just part of the problem - was the Parrot Kit installed correctly originally?

Kaine
 

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I think i can help you on this as i had same problem which my retrofit stereo it used to drain the battery and eventually killing it. if you need any help on re installing th e parrot 3000 let me know will help you on that
 

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The parrot 3100 Touareg connection diagrams on their website show connection to both 12V permanent and what they call 12V memory, by which I guess they mean Aux.

A 1A load will flatten a car battery in a few tens of hours.

Either the wiring of the Parrot is wrong, or it has developed a fault.
 

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Discussion Starter · #16 ·
The kit was installed professionally.. in fact it has been in place for almost 15months with no issues.. so I know it's not the install..

As for a problem on the kit, I really can't see that as when it was re-connected the drain was insignificant.

My thoughts on this are that there was a problem on the Treg and the battery drained overnight.. the kit for whatever reason didn't have time to close down correctly and when the battery was re-charged it was in a state of flux... still... 1amp is a massive amount....
 
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Roy,

I tend to agree - it seems the Parrot kit is just part of a bigger problem.

I remember when working on the Phaeton, we had a similar problem with the 4 Zone A/C draining the battery intermittantly.

As a matter of interest, whats your Treg spec - i.e. options, not after market kit?

Kaine
 

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Discussion Starter · #18 ·
Kaine.

Just the standard 3.2 petrol sport.
No sat nav.. infact nothing special at all...

but still lovely ... of course
 

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In case it helps....

As far as I know, to gain a CE mark, electronic equipment has to pass various tests. One of these is to continue to function after repeated power cuts and applications and also perform predictably when the supply voltage is varied. Equipment is allowed to reset, but is not allowed to behave unpredictably in this circumstance. Car power supplies are notoriously noisy, and attached equipment has to cope with this as a matter of course.

If the Parrot is taking 1A continuoulsy when the ignition is off (doesn't go down to mA or uA levels after a few minutes), then I would be suspicious.
 

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we had the parrot fitted to the Treg and the motor would site without turning a wheel for two weeks sometimes and never had a problem.
 
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