[chaser]

Have you checked the firmware update was successful and the version displayed has actually updated?
For info when I installed 2022 maps, at that time they needed version 0824.
Also a Vcds scan may be helpful if you have it.

Edited.. image from when I went through this. You can see that it was actually version 0824.
The maps won't work without it.

 

[chaser]

It's diagnostic software. Don't worry about that for now. Did you check the firmware version?

 

[chaser]

Yes it was the old firmware,it’s the activation that’s now the problem

You're not making yourself very clear.

Do you now have 0824 or higher installed?