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Discussion Starter · #1 ·
Hi everyone,
Just purchased a used Touareg on Saturday and discovered this forum today!

Was really looking forward to my Touareg ownership (have owned a Polo, Golf and Bora in the past)

I picked up my car from a trader in Manchester and set off back home to London. Got as far as the M25 when I got a red coolant level low warning. Panicked a bit and called the AA who took me off the M25 and then did some investigations. The AA guy topped up the coolant (needed over 1L) and then did some pressure tests with the engine running for around an hour but could not find any leaks anywhere. Also did some check on the coolant to check for gasket leaks (used a tube with blue water which was meant to change if there were gasket problem colour but it didnt change colour)

I drove Treg home the remaining 25 mile and checked the coolant next morning and it was still showing max.

Yesterday evening I started the car but it reported a Low Oil Pressure problem and turned itself off. Checked the oil level and it looked OK so tried again a few minutes later and it started this time but idled very erratically for a minute or so before settling.

This morning I started the car again and it reported Low Coolant level again. Checked the coolant and sure enough it looked empty. I noticed some dried out splatter marks along the driver side doors and also some black marks on the driver side of the engine cover which I am sure werent there on previously.

I seem to read a lot about coolant issue on this site - should I be worried? Also, any ideas on the Oil Pressure warning and erratic idle.

Thanks in advance for any comments etc...
I really want to keep this Touareg but I am a bit spooked now and the missus just wants me to take it back!
 

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Premium Member
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could you check the coolant water colour? does it look brown at all - if so then it sounds like the know oil cooler fault which I think 'may' have been a recall issue as it was due to missassembly by the VW sub-supplier. I had the same problem with my 54 2.5tdi
 

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Chairman
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Harry - In your shoes I would return the car as unfit for purpose and find something else.
 

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Discussion Starter · #4 ·
I cant see any water in there to check.
After the 1st breakdown, the AA guy topped it up on Saturday evening and I drove home about 25 miles. The next morning I checked and the level was still max and the water looked clear.

I didnt check again till this morning when it looked empty.

I have noticed however that there is brown staining inside the coolant filler cap...

So if it is this problem - is it a big job to fix? and does it explain both the coolant leak and the oil pressure warning?
Thanks!
 

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Harry - which dealer was it in Manchester?

If it is an early Treg then the VW dealer should have carried out the 90D7 work ...?

See the current active thread or search 90D7 recall on this site.

You can also check in the boot around the spre tyre compartment for stickers showing any recall work done.
 

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harry66 said:
I cant see any water in there to check.
After the 1st breakdown, the AA guy topped it up on Saturday evening and I drove home about 25 miles. The next morning I checked and the level was still max and the water looked clear.

I didnt check again till this morning when it looked empty.

I have noticed however that there is brown staining inside the coolant filler cap...

So if it is this problem - is it a big job to fix? and does it explain both the coolant leak and the oil pressure warning?
Thanks!
in between you checking the coolant Sunday morning and again this morning did you drive the car.?
 

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It might be worth sending a Private Message to TregTec (this way he will get an e-mail asking him to log-on). TregTec is a VW Touareg Master Technician and so may have seen this probelm before.

Also tell him which model 2.5 or 3.0 TDi etc.

I hope he can help. Good luck!!

Cas
 

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Discussion Starter · #8 ·
Thanks - I will email TregTec

The car was purchased from a non-franchised used car dealer in Manchester area - not a VW. It was a one owner vehicle with the first 3 services done by the original supplying VW main dealer, two interim service by a VW independent in Bolton and another last year at a VW main dealer.
The trader I bought the car from also claims he had it serviced just before I collected it by a local performance specialist (oil and filter change). However, the AA guy found this hard to believe 'cos when he checked the oil he thought it was very dark considering it had only been changed 250 miles ago!

Also, I have checked around the spare tyre area and cant see any obvious recall stickers - just the single white one which shows the car details. I am going to try and ring the VW dealers tomorrow to see if they did the recall work.

With regards the coolant check on Sunday morning, yes I did about 10 miles locally on Sunday and 20 miles on Monday.
 

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I'm just wondering if you have a split in one of your water hoses. That happened to us when cold no leak but when up and running to temp and system pressured the water would leak out. Did you air con run cold, ours wouldn't with the low coolant.
 

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Ex-Treg owner
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Cas said:
It might be worth sending a Private Message to TregTec (this way he will get an e-mail asking him to log-on). TregTec is a VW Touareg Master Technician and so may have seen this probelm before.

Also tell him which model 2.5 or 3.0 TDi etc.

I hope he can help. Good luck!!

Cas
Just for info - the forum name you want is Tregtech
 

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'Ow bist?
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Whilst I can't offer any practical help (there are others waaaaayyyyy more qualified than me on here) I can sympathise with your plight having owned two Freelanders (hey, they were the wife's!) in the past and therefore having become quite familiar with various stretches of hard shoulder up and down the country.

I'm sorry you've had a bad start with your Touareg. I really hope ownership becomes more fun real soon.


Chris
 

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Sounds a bit sus to me wait for it to breakdown again and send it back to the dealer requesting a refund. :evil: :evil:

I had no end of trouble with my first one a 2.5tdi, in the end I chopped it in for one owned by the dealer principle so I new it was well looked after
 

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Discussion Starter · #13 ·
Scottie said:
I'm just wondering if you have a split in one of your water hoses. That happened to us when cold no leak but when up and running to temp and system pressured the water would leak out. Did you air con run cold, ours wouldn't with the low coolant.
The AA guy pressurised the coolant and ran my engine for nearly an hour (and the aircon was running for a while during this)
I have emailed TregTech - cheers!
 

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Discussion Starter · #14 ·
Spoke to two of the VW Dealers who service the vehicle in the past.
One said all recall work had been carried out - didnt go into details.
The other (original supplying dealer) claimed there were no recalls flagged for this particular vehicle - when pressed about the 90D7 they claimed that not all vehicles were affected and mine must have been one of them.

Shame I cant get VW themselves to confirm the recall status.

Thanks for all the replies so far - much appreciated and provides some reassurance..

Had a call from the trader this morning - he has found a german car specialist nearby and wants me to give them a chance to repair the problem. Spoke to ConsumerDirect and they said I do need to allow the trader a chance to repair the problem - given the age etc of the vehicle. So, I guess I will allow an repair attempt....After all it was a one owner with full service history...

Cheers!
 

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Can't add anything to the above other than good luck with the repair.
 

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Shytot said:
Harry - which dealer was it in Manchester?

If it is an early Treg then the VW dealer should have carried out the 90D7 work ...?

See the current active thread or search 90D7 recall on this site.

You can also check in the boot around the spre tyre compartment for stickers showing any recall work done.
Whilst i cannot give you any useful tech advise.

There may not be a sticker in the boot, or service book, there wasnt in mine, but i got the dealer to prove to me that it had been done and he gave me a print out showing the work and date etc, slightly diff case i bought it from a vw dealer so was able to twist his arm.

However any vw dealer can look up the history of your car from the moment it was born all they need is the reg number, they are not allowed to give you the whole history on a print out but you can ask to see it on the screen, at least you can tie up the service book with the dates on the screen and check the recall work, dont bother ringing you will have to go there in person.

Each line item has a little check box you have select to expand on the detail for that item, so for the 90d7 it will say something like 90d7 carried out, and if you expand it you should see 1xwater pump ... etc

If you are an AA member you can have them check the car out, their history check also gives some insurance, but i dont know if it has to be done before completeing a transaction of sale, the aa report will add weight to your case if the trader you bought the car from gives any hassle

If it was me i would take it back, well get them to tow it back fix it and give it back and give a courtesy car if you want to keep it that is, otherwise you can return it on the basis of not fit for purpouse, the exact details of this can be found on the watchdog website and the criteria for making a case.

Hope you get it sorted with the result you want.

Furion
 

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tyrrp said:
Does the 7 day return rule not apply to cars.

Just wondering if you have this right like with most other purchases.
http://www.bbc.co.uk/watchdog/consumer_ ... _emp.shtml

The Sale of Goods Act 1979 (as amended) is crucial for consumers because it refers to laws which have extended the basic 1979 Act and using the phrase tells the trader that not only do you know basic consumer law, you know it has been amended too.

The Sale of Goods Act lays down several conditions that all goods sold by a trader must meet.

The goods must be:

as described

of satisfactory quality

fit for purpose

As described refers to any advert or verbal description made by the trader.

Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.

Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.

If you buy something which doesn't meet these conditions, you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) too.

Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she isn't entitled to a full refund.

Instead a buyer is first and foremost entitled to have the goods repaired or replaced. If these remedies are inappropriate, then you're entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear).

The act covers second-hand items and sales. But if you buy privately, your only entitlement to your money back is if the goods aren't 'as described'.

If goods which are expected to last six months don't, it'll be presumed that the goods didn't conform to the contract at the time they were bought, unless the seller can prove to the contrary.

In all other situations, it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract). This will prove more difficult the longer you've had the goods. Subject to this, a consumer has six years from the time they buy something in which to make a claim, irrespective of how long the goods actually last.
 

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Discussion Starter · #19 ·
Thanks for the replies Furion - much appreciated.

I remembered that my employer has an employee assistance programme which includes a legal helpline. I spoke to a solicitor at length and decided to at least let them have a go at repairing the vehicle (I have already rejected the vehicle in writing). If they fail to make the repair e.g. the same problem re-occurs again within a reasonable time period I can still reject the vehicle. She also confirmed what you state below i.e. in the first 6 months the dealer has to prove the fault was not present at time of sale.
As I quite like the Touareg and probably would like to keep it I will see how the repair gets on.
 

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harry66 said:
Thanks for the replies Furion - much appreciated.

I remembered that my employer has an employee assistance programme which includes a legal helpline. I spoke to a solicitor at length and decided to at least let them have a go at repairing the vehicle (I have already rejected the vehicle in writing). If they fail to make the repair e.g. the same problem re-occurs again within a reasonable time period I can still reject the vehicle. She also confirmed what you state below i.e. in the first 6 months the dealer has to prove the fault was not present at time of sale.
As I quite like the Touareg and probably would like to keep it I will see how the repair gets on.
Things to remember:

Make sure you agree what is reasonable, you may think 3 years they may think 3 days !

I have just gone thru a similar problem with a vw dealer, which was mostly around asthetics and scratches etc they said they would fix and didnt. Like you the saving grace is the car, any other car i would have given it back and walked away with my money.

Hope it works out for you, just remember facts and evidence make a case rather than emotional objections.
 
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