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Discussion Starter · #1 ·
As I live just around the corner, I decided to be nosey and have a look at the new Windrush Maidenhead Service Facility.
As I parked the Touareg, I was warmly greeted by the Dealer Principal Tim Attwood, who was fiercely proud of their new facility and spent considerable time in showing me around. Tim then introduced me to his Service Team Leader Duncan Widdowson, who was equally enthusiastic about his latest state of the art Hi-Tech Service Facility and made me most welcome. He is a super bloke, who enthuses about the facility and is clearly delighted to work in such surroundings.
I urge anyone in the area to call in and check it out. You will find the most modern and spacious reception area and a vast Club Class lounge, with all the bells and whistles, such as plasma television, a Wi-Fi internet connection for your laptop and complimentary refreshments etc. There is also a viewing area to the shop floor, where an owner can see his car being serviced in one of the 16 bays, on a "while you wait" basis. It really is very impressive.
Thinking that this may be a bit on the rich side price wise, I asked what the cost of my next service would be. Surprisingly, only ?240 including all materials and parts, which I considered to be very reasonable.
If you can manage another coffee, just give me a call on 01628-626833 and you are most welcome to call in at my home to talk Touareg, or Bristols - the cars that is, not the female body appendages.


John Sangster - Touareg 3.0HDI Facelift Altitude with air suspension (and the new MFD 3 touch-screen nav.)
 

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He must have twigged you lived in Bray........ :wink:
 

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Have just booked my car in with them (largely based on your recommendation and the fact that Motorworld in Kidlington is a pain to get to) so Ill let you know how I get on. Must admit I was impressed with Duncan who not only called me back as promised but was keen and helpful.

 

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Discussion Starter · #5 ·
GeoffH said:
Have just booked my car in with them (largely based on your recommendation and the fact that Motorworld in Kidlington is a pain to get to) so Ill let you know how I get on. Must admit I was impressed with Duncan who not only called me back as promised but was keen and helpful.

How did you get on at Windrush?
Regards
John Sangster
[email protected]
 

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I will use them again - they did a brake fluid change and an air con service while I waited.

They are keen and seemed to care about what I thought and were enthusiastic about their new facility.

Just hope they can keep going like this and not start taking us for granted.

Geoff
 

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Hi guys,

I haven't seen the new service set up - I know where it is, just past Maplin.
It's certainly promising to hear your reports.
I was having my doubts after my last visit to them back in Oct 07 (see thread on steering fluid pipe replacement).

I realise that I am a bit of a perfectionist, and that they are running a business, not a charity,
but when a new customer walks through the door the true businessman will want to create a positive impression
that will ensure the customer WILL return repeatedly.

Sounds like it could be worth giving them another chance.
Do you know if the dealer principle has changed, and hence the new surge in customer care? Just wondering.
I'll casually swing by one day next week and see how they are settling in. :|
 

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I've booked the TREG in for an oil & brake fluid change - just reached 54K and I elected to go on regular oil changes iso the long distance - and the service receptionist told me that they would need it for 3 days :shock: :!: (it was a good job I was sitting down) when I stated that there must be a mistake I only wanted the oil & brake fluid changed, she replied that it was a regular thing with TREGs because they were so high-tech there was always something that needed updating/downloading when they were plugged into the computer.
Has anyone else heard of this?
:
 

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Discussion Starter · #9 ·
Tombo59 said:
I've booked the TREG in for an oil & brake fluid change - just reached 54K and I elected to go on regular oil changes iso the long distance - and the service receptionist told me that they would need it for 3 days :shock: :!: (it was a good job I was sitting down) when I stated that there must be a mistake I only wanted the oil & brake fluid changed, she replied that it was a regular thing with TREGs because they were so high-tech there was always something that needed updating/downloading when they were plugged into the computer.
Has anyone else heard of this?
:
What a load of horse-dung. May I suggest that you talk to the Manager Duncan Widdowson (direct number 01628-682444) as he was chanting on about "while you wait" servicing when I last visited. "Have a complimentary coffee" he said and "use our wi-fi connection" or "read a magazine" or even "watch your vehicle being serviced from above". No doubt they would love to have your Treg for 3 days, so that they can "think of things that need attention". Don't have any of it. Tell them that if you cannot wait to have the simple task of oil, filter and brake fluid changed, you will take it somewhere where you can. Better still, talk to their Managing Director (mobile direct 07968-900040) who seemed to be a very approachable sort of guy. Tell him that I (John Sangster) suggested that you call him, as you are not happy with the 3 days aspect of your simple service request. He will push the necessary buttons in the right direction, I am absolutely certain.
Do please let me know how you get on.
Regards, John
 

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Discussion Starter · #10 ·
P.S. I should perhaps have mentioned that Tim Attwood is the Managing Director or Brand Director as I think they are now called.
 

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Oil and brake fluid change - 2 hours max.

I had all four doors dismantled for a recall, full safety inspection and an aircon recharge done in 2.5 hours at Windrush and they cleaned the car.

By the way, very sensible to go with regular oil changes. I had mine done for ?100 by a local garage using VW filter/VW oil.
 
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