Bought mt treg from sidlow horsham. Chris the salesman was very good but i have not been back to them with any problems yet. Although i did part ex a seat alhambra 53 plate an last week had a letter from seat for a recall due to engine flywheel problems.I rang sidlow horsham and asked to speak to Chris to explain as it was obviously a problem they were not aware. I have since left about 5 messages and received no reply. I can,t do any more and hope the new dealer will make the buyer aware of the problem.
Sidlow - Horsham
We bought our Touareg (used) from Sidlow Horsham last October. The salesperson there (Tina) was spot-on, and besides a bit of messing about with the preparation of the vehicle prior to us picking it up (they had a dealer in CANTERBURY prep it) the service was all good.
Back in December, I spotted that the service booklet supplied with the car wasn't the right one - the Reg.No. was different, and there was heavy use of Tipp-Ex throughout.
I eventually got around to sending it back to them for a replacement at the start of January. I got a call almost straight away from the salesperson to say that she had received it, and had now ordered us a replacement.
So I waited... and waited... I rang them in early February to find out where it was. Tina had left the business, so I spoke to the sales manager. He informed me that he was unaware of anything so far, but would get their newly appointed luxury manager to get in touch.
So I waited... and waited (and kind-of forgot about it if I'm honest) so rang them again yesterday.
This Luxury Car Manager told me they had sent out a replacement manual in January, so if I haven't got it, it must be my fault
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He said he could get another one ordered & sent out to me, but couldn't stamp it up because it wasn't ever serviced at Sidlow. I asked him what use a blank book was to me, to which he replied "you can have a service printout from us, so you can write the dates etc in yourself". In a rather sarcastic manner, I then told him my 5-year old needed some writing practice, so he could do it for me!"! This got his goat up a bit, so I told him to engage his brain, and stamp it all up with a VW stamp (irrespective what it was) and give me the printout too.
He really annoyed me, as he was old school "the customer will be happy if I tell him he's happy". Muppet.
Will be interesting to see if they can manage to get a service booklet to me before I'm forced to surrender my licence (in 40 years time).
Back in December, I spotted that the service booklet supplied with the car wasn't the right one - the Reg.No. was different, and there was heavy use of Tipp-Ex throughout.
I eventually got around to sending it back to them for a replacement at the start of January. I got a call almost straight away from the salesperson to say that she had received it, and had now ordered us a replacement.
So I waited... and waited... I rang them in early February to find out where it was. Tina had left the business, so I spoke to the sales manager. He informed me that he was unaware of anything so far, but would get their newly appointed luxury manager to get in touch.
So I waited... and waited (and kind-of forgot about it if I'm honest) so rang them again yesterday.
This Luxury Car Manager told me they had sent out a replacement manual in January, so if I haven't got it, it must be my fault
He really annoyed me, as he was old school "the customer will be happy if I tell him he's happy". Muppet.
Will be interesting to see if they can manage to get a service booklet to me before I'm forced to surrender my licence (in 40 years time).
