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Discussion Starter · #1 ·
We bought our Touareg (used) from Sidlow Horsham last October. The salesperson there (Tina) was spot-on, and besides a bit of messing about with the preparation of the vehicle prior to us picking it up (they had a dealer in CANTERBURY prep it) the service was all good.

Back in December, I spotted that the service booklet supplied with the car wasn't the right one - the Reg.No. was different, and there was heavy use of Tipp-Ex throughout.

I eventually got around to sending it back to them for a replacement at the start of January. I got a call almost straight away from the salesperson to say that she had received it, and had now ordered us a replacement.

So I waited... and waited... I rang them in early February to find out where it was. Tina had left the business, so I spoke to the sales manager. He informed me that he was unaware of anything so far, but would get their newly appointed luxury manager to get in touch.

So I waited... and waited (and kind-of forgot about it if I'm honest) so rang them again yesterday.

This Luxury Car Manager told me they had sent out a replacement manual in January, so if I haven't got it, it must be my fault
He said he could get another one ordered & sent out to me, but couldn't stamp it up because it wasn't ever serviced at Sidlow. I asked him what use a blank book was to me, to which he replied "you can have a service printout from us, so you can write the dates etc in yourself". In a rather sarcastic manner, I then told him my 5-year old needed some writing practice, so he could do it for me!"! This got his goat up a bit, so I told him to engage his brain, and stamp it all up with a VW stamp (irrespective what it was) and give me the printout too.

He really annoyed me, as he was old school "the customer will be happy if I tell him he's happy". Muppet.

Will be interesting to see if they can manage to get a service booklet to me before I'm forced to surrender my licence (in 40 years time).
 

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Bought mt treg from sidlow horsham. Chris the salesman was very good but i have not been back to them with any problems yet. Although i did part ex a seat alhambra 53 plate an last week had a letter from seat for a recall due to engine flywheel problems.I rang sidlow horsham and asked to speak to Chris to explain as it was obviously a problem they were not aware. I have since left about 5 messages and received no reply. I can,t do any more and hope the new dealer will make the buyer aware of the problem.
 

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Discussion Starter · #3 ·
I got the replacement booklet through from Sidlow... no covering letter, no note, nothing. Also a hell of a lot of information (like the build codes sticker) missing. Good job I scanned the old booklet before I sent it back to them.

Looks like I'll be doing "cut'n'paste" or "make'n'do" with the kids after all!

Sidlow... cheap cars, cheap service!
 

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Paddy2bsure said:
I got the replacement booklet through from Sidlow... no covering letter, no note, nothing. Also a hell of a lot of information (like the build codes sticker) missing. Good job I scanned the old booklet before I sent it back to them.

Looks like I'll be doing "cut'n'paste" or "make'n'do" with the kids after all!

Sidlow... cheap cars, cheap service!
I havent had much experience with them but what I would say is they are very expensive for servicing. I got a price for my second (33k) service and they said ?590? I thought I would just check with my next closest VW dealer in croydon, as Sidlow have a bit of a monopoly in this area, the Croydon VW for the same service was ?350............... Just shows some Main stealers are nor bad.... so guess whos getting my business, how can there be a justified reason for ?240 difference?

IMHO

Mike
 
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