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Discussion Starter · #1 ·

Well here's the story so far I have from new a 2.5TDI 04 which after 3000 miles scrubbed all 4 tyres on return to the dealer it was found to be so far out on the geom check that it looked like it had never been set up at VW.
So a new set of tyres later that I had to pay 2 for because the dealer said was due to the fact that I had done over a certain amount of miles and guess what the tyres scrubbed again.
Went back to the dealer (LEEDS VANTAGE) and the vehicle was corrected again I think the term was slightly out at this point they tried to put 2 tyres on and charge me for one (?200 for a tyre that I can get for ?120) after a couple of words the dealer replaced both.
In it went for a service at another dealer and I was notifed of tyre wear and after finding out that the Touareg has to have a full tank of fuel to have a geom check and a heated discussion with VW customer service (paa) it was corrected again.
Then I had a transmission failure that took 2 months to get the part this I am informed will course tyre wear but do not worry we will replace the tyres under warrenty on picking the vehicle up I find only 2 tyres replaced and they had swapped one of the tyres from the front to the rear and done a full geom check with a quarter tank of fuel (the had not informed me that they were doing one) when I asked about the requirement I was told that I did not know what I was talking about (LEEDS bought out vantage)
So after another few heated conversations with VW customer service(not) the vehicle was redone and 2 tyres replaced 5000 after the first
Now 10000 miles later the front near sided, outside edge is at 2 and inside at 5 with the rear nearside starting to wear on the outside edge and the Manchester dealer says I will have to pay for the new tyres (?120? each) and full geom check (?190+vat quoted) as they think it could be outside influences and if the geom check says it it ok it must be because I go around more right hand corners than left, or that I must have in my big beefy 4 wheel drive offroader hit a bump if you listen to customer service.
I have loved this car but the premier service promised on purchase stinks and as all my mileage 46k so far is motorway either I have to replace the tyres every month or the goverment has to make roads with no bends. So goodbuy I think to poor customer service and VW and I will tell everybody I know not to buy one.If I can return the vehicle to VW toyota here I come.
 

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Hi and welcome, although by the sounds of it you wont be around for much longer. Sorry to read all that, you must have got a Friday afternoon car.... from the Germans

I had as much shit off Volvo so it had to go
My Treg is even better than the X5 which i loved.
 

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Very bad service, once again its seems to be down to the dealers who in the main are at best indifferent. sad you will be leaving the Touareg fraternity however the later models seem to be a better bet.
I would be willing to bet that the problems also included the transfer box. And the Slovaks aren't coming out of all this to well, the Bratislava factory needs a shake up where the vehicle is built. Welcome to the happy band of owners perhaps we may see you back sometime???
 

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It will be the transmission and stepper motor. Obviously there is something intrinsically wrong with Touaregs and well quite frankly VW need to get up of their arse and do something about this it's becoming a joke.
 

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QUOTE(Scottie @ Mar 4 2006, 07:33 PM)... there was something intrinsically wrong with Touaregs...
[snapback]18492[/snapback]​

This is another '04 reg illustration of the problem. It is clearly not affecting more recent models, according to recent posts on here. I think this is another example of patchy dealer competence.


Rob
 

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QUOTE(CovRob @ Mar 4 2006, 09:27 PM)This is another '04 reg illustration of the problem. It is clearly not affecting more recent models, according to recent posts on here. I think this is another example of patchy dealer competence.?


Rob
[snapback]18496[/snapback]​

I have to agree!!
I had an 04 model and suffered from tyre wear. My 05 model has done over 10k miles, tyres all wearing even. Not missed a beat at all
 

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QUOTE(CovRob @ Mar 4 2006, 08:27 PM)This is another '04 reg illustration of the problem. It is clearly not affecting more recent models, according to recent posts on here. I think this is another example of patchy dealer competence.?


Rob
[snapback]18496[/snapback]​

jeez I know what I'm talking about MY V10 WAS A 2005 MODEL


and had the tyre wear problem

I only post factual to my situation and can't quote on other year models.

well I can actually as I've had a

2003 V10

2004 V6

2005 V10

beat that.


Oh I'm getting a cheeky wee minx now I'm not a mod.
 
G

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whatever the root cause, the problem here is all VW dealers not singing from the same hymn sheet. My Nov '04 Treg suffered from the tyre wear issue, however this was down to 'poor' alignment (this is information advised by Shrewsbury VW) and not any problems with the transfer box. I had to pay for 50% of the replacement tyres and they did an alignment check - the car came back to me with some settings not corrected. The car went on Tuesday, 6k later showing signs of tyre wear yet again. Since its not a safety issue, VW have no legal obligation to resolve the issue at all - end of story.

Kaine
 

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Discussion Starter · #9 ·
Thanks guys
Does anyone know of independant alignment garage that I might have check my T out as it looks like all the dealers in my area are incapable
I have also read that other tyres may help like Hancocks I believe someone mentioned my current tyres are the standard Taranos (goodyear?)
 

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Most of the majors have laser alignment systems. I personally don't have knowledge of the Manchester area if I read your post right. As far as Hankooks are concerned I have them fitted and for me they are very good and couple of others on the board have them. I run the 255x55x18 Ventus ST RH06 and they have been on the vehicle for getting on almost a year no noticeable wear. For me a good alround tyre and cost effective. I also had alignment and transfer box problems, all replaced no further problems to date. The very best of luck with yours and hope you get to appreciate the vehicle as much as I do even after all the issues cos' its great.
 

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QUOTE(REDI @ Mar 5 2006, 09:01 AM)Thanks guys
Does anyone know of independant alignment garage that I might have check my T out as it looks like all the dealers in my area are incapable
I have also read that other tyres may help like Hancocks I believe someone mentioned my current tyres are the standard Taranos (goodyear?)
[snapback]18514[/snapback]​

Smith Knight Fay in Stockport did all my allignment stuff FOC.
Richard the Techy is excellent. I personally wouldn't take it to independant place as it gives Volksw$nker UK a get out clause for the warranty.
 

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Discussion Starter · #12 ·
Thanks for all the support guys (and girls) test drove the Land Cruiser today (not bad)
but it doesn't feel as solid as my T though it does have a little more pull from its 3.00 tdi

Heres the pinch would love to trade in against SE Sport or maybe the V6
is it the feeling that on the new models I might get more than 5000 out of my tyres
and even wear

if it is I might stay a Treg
 

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QUOTE(REDI @ Mar 14 2006, 06:50 PM)is it the feeling that on the new models I might get more than 5000 out of my tyres
and even wear
[snapback]19291[/snapback]​

Most definitely over 5000 miles if all is set up correctly. I'm at 6,500 miles on soft Turanzas. I would say there is at least the same left in them again. Some forum contributors have got a dealer to agree to a full laser geometery check up thrown in to their deal before taking delivery. Seems reasonable precaution if you have experienced problems before.

I think before next winter a new set of Hankooks look the best bet from write-ups here. Should be around 12-15k miles on the car then.

Rob
 

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QUOTE(REDI @ Mar 5 2006, 10:01 AM)Thanks guys
Does anyone know of independant alignment garage that I might have check my T out as it looks like all the dealers in my area are incapable
I have also read that other tyres may help like Hancocks I believe someone mentioned my current tyres are the standard Taranos (goodyear?)
[snapback]18514[/snapback]​

Hi,
dreamin had his alignment done in tyresnorthampton for ?90, check his thread to confirm. That is a lot cheaper than the ?199 I was charged by vw. I'm running hankooks, done 3000 mls now, so far hardly any wear. Grip and noise no worse than the bridgestones OE.
 

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I changed from the OEM Dunlop Grand Treks (which were shot at 11k miles with uneven tyre wear) at about 15k miles after an unsuccessful attempt at warrenty work

Changed to GoodYear Wrangler F1's - 17k miles later I still have a good 6mm of tread left evenly all round

They are a much harder compound and seem to take the weight of the Treg a lot better than the Dunlops, Bridgestones and Conti's that VW put on at manufacture, which all seem to be really soft and wear a lot quicker as a result.

No laser allignment done - just tracked and balanced when the new tyres were fitted

Happy Days
 

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Discussion Starter · #16 ·
Thanks guys tried talking to VW UK again please find below two letters from them
Just to give you a laugh

letter 1

Thank you for your email dated 11 March 2006. Please accept my apologies for the delay in my response and be assured that I mean no discourtesy by this.

I am very sorry for the situation that you have found yourself in regarding the tyres fitted to your Touareg. I fully appreciate that this matter has caused you disruption and concern and has decreased the enjoyment involved in driving your Touareg.

Having read your correspondence, I believe that there are several points that you have raised that still require answers to. I must however re-iterate that Volkswagen is unable to offer you a diagnosis for this issue as we have not inspected your Touareg.

I would like to clarify that there are certain conditions, which must be met in order to complete a wheel alignment test. These are as follows:

The vehicle must be unladen
The vehicle must have a full tank of fuel
The spare wheel and vehicle tools must be positioned correctly
The cleaning device tank must be full
The tread depth on one axle must be identical (the difference must not be more than 2mm)
The tyres must be inflated to the correct pressures
The wheel alignment tester must be correctly calibrated

Every member of the Authorised Volkswagen Network is expected to adhere to these requirements when completing this test.

Dave Farrar, Customer Services Manager at Gilbert Lawton Manchester has confirmed to me in no uncertain terms that there are no manufacturing defects apparent with your Touareg. This information follows an inspection of your vehicle and as such, will not be disputed by Volkswagen.

The information supplied to you regarding the camber of the roads in the UK is correct and as a safety implementation, all new Volkswagen vehicles will pull slightly to the left. Volkswagen wouldn't expect this to influence the wear on the tyres.

If you are unhappy with any work completed within our retailer network, the Luxury Car Support Centre are here to assist you. We would however ask that the issue be raised directly with the retailer involved in the first instance. I would therefore suggest that the concern that you have regarding the headlamp beam is discussed further with Gilbert Lawton.

Regrettably, due to the fact that no manufacturing defect is apparent with your vehicle, Volkswagen UK are unable to enter into any discussions regarding replacing your Touareg or refunding you your original costs.

In closing, Volkswagen is very proud of the reputation that we hold, not only for build quality and reliability but also for customer services and I am very sorry that you do not feel that this is reflected in your case.

Yours sincerely

Letter 2

I write further to our telephone conversation on 17 March 2006.

As requested, I have taken the opportunity to discuss your case with our Technical Department here at Head Office and would like to relay the response that they have provided regarding the common causes of tyre wear.

Modern vehicles provide a wide range of demands on their tyres and a tyre's ability to perform will be governed by its physical construction and quality of the materials used. Key considerations in tyre design include safety, cost, grip, longevity, ride comfort and noise levels.

Performance improvements in one area will very often lead to a reduction of performance in another. In essence, as with all engineering design, there are compromises to be made. It is because of this unavoidable compromise that tyres will demonstrate differing wear characteristics dependent on several factors including:

Brand and compound of the tyre
Type of tyre
Class of vehicle they are fitted to
Driving style
Conditions of use

Tyres for high powered vehicles are required to have a high level of surface contact and surface grip, which will cover the vehicle in any operating conditions that it may be exposed to. For example:

Wet road surface
Icy/slippery surfaces
Flooded surfaces
Very hot or very cold road surface temperatures
Off road capability

Tyres specifically designed for high powered, performance vehicles are likely to have a shorter life expectancy that tyres developed and approved for other vehicles.

The Touareg is a specialised, luxury, four-wheel drive vehicle; designed to offer the driver unrivalled flexibility and a unique driving experience. Recognising all of these variable factors, we accept a tyre can typically have a life expectancy of between 3,000 and 24,000 miles.

The following factors will also influence the life of a tyre:

Inflation pressure - Correct inflation pressure is of paramount importance to ensure maximum tyre life. It is imperative that the vehicle manufacturer's recommended tyre pressures are strictly adhered to at all times. Any deviation from the recommended value will have a detrimental effect on the service life and possibly vehicle safety.

Vehicle development - Modern vehicles are equipped with systems designed to deliver unprecedented levels of safety and driver comfort. The driver is often unaware of the intervention of these systems and is perhaps unaware of how close he or she is to the limits of safe operation with ABS and ESP compensating for enthusiastic driving styles.

Driving on the limit of the vehicle's physical ability will greatly accelerate the rate of tyre wear. Furthermore, the positive benefits of power steering must be balanced against the increased tyre wear caused by the effortless ability to turn the steering lock to lock when parking and manoeuvring.

Classes of vehicle - The style of vehicle will, to varying extents, control the height, length, weight distribution and dynamics of the vehicle. All of these factors will affect tyre wear characteristics.

I trust that this information clarifies the situation a little further for you.

Yours sincerely

well I tried I have now decided to risk all and swap in for a brand new 06 SE Sport TDI hopefully pick it up next week did ask VW UK to assist me in this because of all the issues their answer was **** all at least the dealer gave me 8%

i must be mad lets see how this one fairs

Redi
 

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Member
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Discussion Starter · #17 ·
Thanks guys tried talking to VW UK again please find below two letters from them
Just to give you a laugh

letter 1

Thank you for your email dated 11 March 2006. Please accept my apologies for the delay in my response and be assured that I mean no discourtesy by this.

I am very sorry for the situation that you have found yourself in regarding the tyres fitted to your Touareg. I fully appreciate that this matter has caused you disruption and concern and has decreased the enjoyment involved in driving your Touareg.

Having read your correspondence, I believe that there are several points that you have raised that still require answers to. I must however re-iterate that Volkswagen is unable to offer you a diagnosis for this issue as we have not inspected your Touareg.

I would like to clarify that there are certain conditions, which must be met in order to complete a wheel alignment test. These are as follows:

The vehicle must be unladen
The vehicle must have a full tank of fuel
The spare wheel and vehicle tools must be positioned correctly
The cleaning device tank must be full
The tread depth on one axle must be identical (the difference must not be more than 2mm)
The tyres must be inflated to the correct pressures
The wheel alignment tester must be correctly calibrated

Every member of the Authorised Volkswagen Network is expected to adhere to these requirements when completing this test.

Dave Farrar, Customer Services Manager at Gilbert Lawton Manchester has confirmed to me in no uncertain terms that there are no manufacturing defects apparent with your Touareg. This information follows an inspection of your vehicle and as such, will not be disputed by Volkswagen.

The information supplied to you regarding the camber of the roads in the UK is correct and as a safety implementation, all new Volkswagen vehicles will pull slightly to the left. Volkswagen wouldn't expect this to influence the wear on the tyres.

If you are unhappy with any work completed within our retailer network, the Luxury Car Support Centre are here to assist you. We would however ask that the issue be raised directly with the retailer involved in the first instance. I would therefore suggest that the concern that you have regarding the headlamp beam is discussed further with Gilbert Lawton.

Regrettably, due to the fact that no manufacturing defect is apparent with your vehicle, Volkswagen UK are unable to enter into any discussions regarding replacing your Touareg or refunding you your original costs.

In closing, Volkswagen is very proud of the reputation that we hold, not only for build quality and reliability but also for customer services and I am very sorry that you do not feel that this is reflected in your case.

Yours sincerely

Letter 2

I write further to our telephone conversation on 17 March 2006.

As requested, I have taken the opportunity to discuss your case with our Technical Department here at Head Office and would like to relay the response that they have provided regarding the common causes of tyre wear.

Modern vehicles provide a wide range of demands on their tyres and a tyre's ability to perform will be governed by its physical construction and quality of the materials used. Key considerations in tyre design include safety, cost, grip, longevity, ride comfort and noise levels.

Performance improvements in one area will very often lead to a reduction of performance in another. In essence, as with all engineering design, there are compromises to be made. It is because of this unavoidable compromise that tyres will demonstrate differing wear characteristics dependent on several factors including:

Brand and compound of the tyre
Type of tyre
Class of vehicle they are fitted to
Driving style
Conditions of use

Tyres for high powered vehicles are required to have a high level of surface contact and surface grip, which will cover the vehicle in any operating conditions that it may be exposed to. For example:

Wet road surface
Icy/slippery surfaces
Flooded surfaces
Very hot or very cold road surface temperatures
Off road capability

Tyres specifically designed for high powered, performance vehicles are likely to have a shorter life expectancy that tyres developed and approved for other vehicles.

The Touareg is a specialised, luxury, four-wheel drive vehicle; designed to offer the driver unrivalled flexibility and a unique driving experience. Recognising all of these variable factors, we accept a tyre can typically have a life expectancy of between 3,000 and 24,000 miles.

The following factors will also influence the life of a tyre:

Inflation pressure - Correct inflation pressure is of paramount importance to ensure maximum tyre life. It is imperative that the vehicle manufacturer's recommended tyre pressures are strictly adhered to at all times. Any deviation from the recommended value will have a detrimental effect on the service life and possibly vehicle safety.

Vehicle development - Modern vehicles are equipped with systems designed to deliver unprecedented levels of safety and driver comfort. The driver is often unaware of the intervention of these systems and is perhaps unaware of how close he or she is to the limits of safe operation with ABS and ESP compensating for enthusiastic driving styles.

Driving on the limit of the vehicle's physical ability will greatly accelerate the rate of tyre wear. Furthermore, the positive benefits of power steering must be balanced against the increased tyre wear caused by the effortless ability to turn the steering lock to lock when parking and manoeuvring.

Classes of vehicle - The style of vehicle will, to varying extents, control the height, length, weight distribution and dynamics of the vehicle. All of these factors will affect tyre wear characteristics.

I trust that this information clarifies the situation a little further for you.

Yours sincerely

well I tried I have now decided to risk all and swap in for a brand new 06 SE Sport TDI hopefully pick it up next week did ask VW UK to assist me in this because of all the issues their answer was **** all at least the dealer gave me 8%

i must be mad lets see how this one fairs

Redi
 

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Letter 2 is a standard response they send out. I am sure I have read an exact copy of that posted on here during 2005. So much for personalised responses!


Rob
 

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It is an absolute joke, I my case albeit some time ago tried to talk to a technical engineer, in I think Milton Keynes, regarding suspension alignment after a few minutes it be came absolutely clear he had no idea what I was talking about technically, and what was worse claimed he was a qualified engineer, god knows what discipline. I am afraid my confidence in VW in UK HQ is very questionably in doubt. Although I do have to say with intelligent conversations with my local dealers technicians we get things done very well.
 
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