Joined
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17 Posts
I've read many comments about poor service on these forums, but always assumed people exagerrate their problems and make something out of nothing. My experience this week has made me rethink this. I will explain.
Monday 8th Jan 10 am - Went to the local town to pick up some school stuff for my lad. Halfway to town the car started running rough (intermittently) and shortly after I lost so much power I had a top speed of 40mph with my foor flat on the floor. Managed to get home (slowly) and tried again at lunch time. The car then ran fine. Note that no warning lights had come on at all.
Monday 8th Jan 3pm - Car was 1/4 full of fuel but I knew I had a trip on Tuesday so I filled up with diesel, then drove to school to pick up my lad. Car was going like a bomb. Halfway home the car started running like a dog again, and this time I was restricted to 20mph going up hill ( I was even passed by a high speed Fendt tractor!)
Got home and decided to ring VW assistance. No problem they were with me in 1 1/2 hours. They subbed to AA, who subbed to the local recovery people. Recovery driver clearly wasnt even going to attempt to fix the car, so rang his head office who told him to haul it to Silver Street Motors in Taunton. This done I rang garage on Tuesday am to see what was happening. They said they hadnt looked at it, but would later. This went on to Wednesday, when I made a surprise visit to SSM who still hadnt looked at the car. They have one mechanic authorised to look at car who the said was away til Monday, so they said they would look then. I was then told that if I want the loan car any longer I had to pay for it!! (because I have the car on Contract hire!!)
Spoke to VW assistance who extended the loan for one day, and I have paid for it for the weekend!!!
Monday 8th Jan 10 am - Went to the local town to pick up some school stuff for my lad. Halfway to town the car started running rough (intermittently) and shortly after I lost so much power I had a top speed of 40mph with my foor flat on the floor. Managed to get home (slowly) and tried again at lunch time. The car then ran fine. Note that no warning lights had come on at all.
Monday 8th Jan 3pm - Car was 1/4 full of fuel but I knew I had a trip on Tuesday so I filled up with diesel, then drove to school to pick up my lad. Car was going like a bomb. Halfway home the car started running like a dog again, and this time I was restricted to 20mph going up hill ( I was even passed by a high speed Fendt tractor!)
Got home and decided to ring VW assistance. No problem they were with me in 1 1/2 hours. They subbed to AA, who subbed to the local recovery people. Recovery driver clearly wasnt even going to attempt to fix the car, so rang his head office who told him to haul it to Silver Street Motors in Taunton. This done I rang garage on Tuesday am to see what was happening. They said they hadnt looked at it, but would later. This went on to Wednesday, when I made a surprise visit to SSM who still hadnt looked at the car. They have one mechanic authorised to look at car who the said was away til Monday, so they said they would look then. I was then told that if I want the loan car any longer I had to pay for it!! (because I have the car on Contract hire!!)
Spoke to VW assistance who extended the loan for one day, and I have paid for it for the weekend!!!