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Discussion Starter · #1 ·
I'll save the VW embarrasment of re-posting my whole diatribe against Ridgeway in Reading. But I do want to make sure that any newbies to the forum are left in no doubt that these are not good people to deal with.

A much better bet would be Motorworld in Oxford / Kidlington who have been ten times more helpful and professional.
 

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I can second Matt's view, although 0/10 may be a little on the generous side. I'd give it around -3/10!
 

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From registering the car in the wrong name (hassle with DVLA because now has previous owner), to forgetting to order parts (spent months without a horn) to not having correct oil level (thanks that was fun on the M1 in the rain) to not even saying I'll be with in an hour when waiting at Reception and loosing my letter of complaint. As you say, Motorworld better but still have trouble booking the car in for a service..
 

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QUOTE(prhim @ Apr 30 2005, 10:06 AM)I'll save the VW embarrasment of re-posting my whole diatribe against Ridgeway in Reading.? But I do want to make sure that any newbies to the forum are left in no doubt that these are not good people to deal with.

A much better bet would be Motorworld in Oxford / Kidlington who have been ten times more helpful and professional.
[snapback]595[/snapback]​

I must say I have to agree. I have just placed an order with Guy at Kidlington and so far have been extremely impressed.

Hopefully this will follow through to the post purchase support, but I remain confident.
 

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Discussion Starter · #5 ·
Motorworld about to get a test, as my new Treg now has sufficient 'niggles' to warrant a return to the dealer....

Let's see how quickly they can get it in and how successful they are at rectifying the faults.
 

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QUOTE(prhim @ Aug 30 2005, 12:09 PM)Motorworld about to get a test, as my new Treg now has sufficient 'niggles' to warrant a return to the dealer....

Let's see how quickly they can get it in and how successful they are at rectifying the faults.
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What niggles may we ask?
 

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mines is in on Thursday to get a few things ironed out. Mainly the tyre wear issue

all four tyres are being replaced with laser alignment. 20" Conti only got 10k out of them or only got 5 months wear
 
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Can I join in?

Mine's going in on Tuesday 6th to have the power steering system checked - they think it might have a leak.

Do'h

Kaine
 

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I have to say the issues don't seem to be going away do they!

Little continuing niggles and gripes can sometimes be worse than a major problem sorted in one fell swoop.

Best of luck all.

ps I'm not tempting fate by reporting no current problems.
 

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QUOTE(prhim @ Apr 30 2005, 10:06 AM)I'll save the VW embarrasment of re-posting my whole diatribe against Ridgeway in Reading.? But I do want to make sure that any newbies to the forum are left in no doubt that these are not good people to deal with.

A much better bet would be Motorworld in Oxford / Kidlington who have been ten times more helpful and professional.
[snapback]595[/snapback]​

Do you find the journey to Oxford a bit far from Reading? Are there no nearer dealers who would offer a better service? I bought my Treg in August from Ridgeway as a used car and they haven't been too bad (so far . . .)
 

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QUOTE(andymac @ Oct 1 2005, 03:14 PM)Do you find the journey to Oxford a bit far from Reading? Are there no nearer dealers who would offer a better service? I bought my Treg in August from Ridgeway as a used car and they haven't been too bad (so far . . .)
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I've just had some warranty work completed (usual stuff - transfer box & power steering pump) and I have to say that I didn't have any problems at all. Mind you, I rather suspect that I am now well known to the Service Desk and they may be acting above and beyond normal standards just to keep me quiet!

Best advice I can give is to try and deal with Chris (sorry, forgot surname). He's been pretty good.

I've never heard any more about the customer feedback sessions that I mentioned elsewhere in this section. Last I knew Richard Jory told me that the project had been a little delayed by the involvement of their marketing division. Think it's died a death though.
 

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QUOTE(Elbitrevnoc @ Oct 13 2005, 07:52 AM)I've just had some warranty work completed (usual stuff - transfer box & power steering pump) and I have to say that I didn't have any problems at all. Mind you, I rather suspect that I am now well known to the Service Desk and they may be acting above and beyond normal standards just to keep me quiet!

Best advice I can give is to try and deal with Chris (sorry, forgot surname). He's been pretty good.

I've never heard any more about the customer feedback sessions that I mentioned elsewhere in this section. Last I knew Richard Jory told me that the project had been a little delayed by the involvement of their marketing division. Think it's died a death though.
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I wouldnt touch ridgeway reading with the longest of bargepoles. they are incompetant. good news is that ridgeway newbury are able to carry out servicing now and hope to be fully auth for luxury cars very soon
 

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agree. My experience of them was so bad I went to Bristol to purchase a new V10, where I had a completely different experience. I too wouldn't touch Ridgeway with a bargepole.
 

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Ridgeway - well

The used car sales side (Dan Harrow) very good
Service side - on the minus side

Apparantly the car was serviced prior to delivery - stamped service book but no info on the VW dialogue for car and computer not told so expect only an oil change... awaiting confirmation on this..

Martins in Basingstoke get 10/10 so far...
 
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