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Martins of Basingstoke are great for the basics but not upto dealing wtih big tech things as i knew i needed alignemtn doing and Martins didnt have ramp then went back to deaerhsip i boiught from - that was atogu decision as they were to quote P_ed as ueaful as catching the plague

Mechanically the car seems to now be sorted, i think i can say they have done a superb job, everything fixed and the car is like a dream.
Serivce staff have been good and helpful even upgrading loan cars until Touareg became available.

KWICK FIT on the other hand just take the PI&* (they have francise agreement for my VW dealership to provide the tyres)

3 weeks ago they were aked to organise replacement tyres under warranty i asked for a diffenret tyre to the dunlop fitted but w infomred no they would be replacing with exactly what the car had on it now - ok fine

it arrived with Goodyear Wranglers which has only a 104 sidewall rating the Treg on the 235/65 17 has to have 108 XL to be strictly legal even though it would be ok on a 104 as UK tyre law exists it would b deemed unsuitable for the vehcile and that would be 3 pts per tyre...
And they scratched all 4 alloys fitting the tyres...

a few days later they said we have the bridgestomes in now whcih i refused as i dont like them in winter always found Bridgestones to lack any grip on cold icy roads..
1 week later ok we got Michelins for it.
The Synchrone tyre they came with a 104 H....got sent back...
Finally a week later it arrives back at work with Michelin Dimairs fine i said then a quick check 104V agaion ....aghhhhhhhhh and anotehr scratched wheel (were talking tyre removal machine against alloy scratches)
Today it has just been deleivered back with Continentals on it (i no longer care what f$%king tyre it has) 108 XL

What amazes me is 1) a major tyre company doesnt seem to know what tyres go onto what cars- not difficult all cars have sticker giving the correct tyre and size for differnet rims on them thes days 2) The Q'C at the dealership doesnt serem to be checking what is done...

as my school reports used to say...doing ok but could do better....
 

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No they haven't !!

My new Treg went into them on 2 occassions with vibrating steering. Each time they topped it up with steering fluid. On the third occassion (and after I had to stop off at a dealer in Cambridge as the noise was so loud) they admitted it needed looking at properly but I had to wait 2 weeks for them to be able to have it in - great service hey?

When it went in they said that it needed a new steering pump but they were on back order in Germany so another 2 week wait.

My reaction was that don't like running around with steering fluid leak so called Windrush (where the car came from). The sales guy at Windrush (James) picked up the query and ordered a steering pump in - he managed to find one with a 24 hour turn around.

QUESTION 1 - WHY DOES RIDGEWAY SAY THE PART IS ON BACK ORDER AND I HAVE TO WAIT TWO WEEKS BUT WINDRUSH ORDER AND RECEIVE ONE IN 24 HOURS.

Windush ask me to pop in and they will fit. No waiting two weeks - they see me in 48 hours and give me a car. When I get there, the techy has a quick look round, puts his hand on the under tray which is covered in steering fluid and says that he would not let me out of the dealer with that much fluid running around.

QUESTION 2 - WHY DO RIDGWAY ALLOW ME TO GO OUT IN A CAR, DRIVING AROUND THE COUNTRY IN WHAT ANOTHER DEALER CONSIDER TO BE A DANGEROUS CAR - RIDGWAY DIDN'T EVEN MENTION THE POSSIBILITY OF IT BEING DANGEROUS. SEEMS COMMON SENSE THAT STEERING FLUID AROUNF THE STEERING AND BRAKE SYSTEM ISNT GOOD NEWS!!

Conclusion - Ridgway don't care about customer service and seem to think that 'luxury car sevice' means a 2 week wait on everything. I'm also concerned that I was sent out driving round the country with steering fluid leaking.
 

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nap said:
it arrived with Goodyear Wranglers which has only a 104 sidewall rating the Treg on the 235/65 17 has to have 108 XL to be strictly legal even though it would be ok on a 104 as UK tyre law exists it would b deemed unsuitable for the vehcile and that would be 3 pts per tyre...
And they scratched all 4 alloys fitting the tyres...
Damn - I've been driving around on illegals for the past 35,000 miles? :shock:

Seem fine to me..... :wink:
 
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