QUOTE(Oli @ Feb 3 2006, 06:00 PM)Hello all
I work for Heritage on the sales side working with Luxury cars and I love Touareg, thats why I'm on this forum.? I guess that as a dealer I'll probably recieve an avalanche of 'hate mail' now but i feel i should reply.
I read about this problem and looked into it, this is my view only as im not management or on the service side.
As a luxury car retailer we have two Touaregs specificly for customers who have their Touaregs off road.? Any Touareg owner can have use of one of these vehicles FOC if their car is off road.? VW assist arranged a loan car direct with the customer (via europecar i think) and we were not part of this conversation.
The car was given an extended test drive by a senior member of our service dept. following a conversation with the customer and if there was a genuine lack of communication regardint this then sorry, but somtimes communication is misunderstood by either side in any supplier/customer relationship.
Following a 36 mile trip £10.00 unleaded fuel was put into the car on 1st Feb at 10.49.? I am looking at the receipt which also shows the vehicle registration number.
As for the comments of 'oiks' driving cars, its a bit playground dont you think?? And the comments about 'lack of trained staff and ex quick fit monkeys playing with your toys' is on what basis?? Both of our luxury car technicians have been with us many years and have worked on Touaregs since before their launch in the UK.? If you purchase a Touareg from us you get a direct dial number to your technician so you can contact him directly at any time.
I love Touaregs and try to give all of our customers the best experience when they visit us.? I'm sorry if you think we are the enemy but I for one care about my customers very much.
I hope you all enjoy your Touaregs over the weekend and I agree you drive the best Luxury 4x4 in production.
This is fantastic.
Can you please explain to all why i was not told the car was going to be taken to an employees home address. It is not hard to tell a customer the car will be driven home is it ?
I don't want to get funny but this car is my pride and joy and it is all paid for and no finance. It is also not a company car.
So it is as though someone had borrowed £25000 from you and taken it for the night and not told you where they were going with it. I am sure anyone here would be not happy.
What if you had hit it. Being a dealer you know the car will never be the same once repaired.
If you would like to check VW assists paperwork you will see what mileage it had when it was picked up. Then compare with when i picked it up ?
Also i normally get between 18 and 20 MPG since refill on the computer. When i picked it up i check and it said 13 !!!!! Someone obviously Ragging my Toerag !!!
I would be interested to see what the Inland Revenue would make of these so called extended test drives in customers cars.
I am currently in communication with the top man at Heritage Bristol so hopefully i will be able to report a happy ending. At the moment he has told me to fill my vehicle up and pass on the reciept.