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Discussion Starter · #1 ·
HI,

This is my first post here and it is on behalf of my parents who bought a Touareg 8 weeks ago from JCT600 in Wakefield. The vehicle is an 04 plates, 2.5.

They have had the car in yestrerday as they noticed that the front two tyres are damaged, when I say damaged I mean bald on the out edges, but what is worse as you work inwards the tyres are actually shredded, and large chunks of rubber has come away. It almost looks as though a knife has been cutting the tread away with flaps of rubber hanging off.

Now they have covered 2000 miles since they picked it up and JCT600 are saying that it is just wear and tear and not their responsibility. I asked to see the "Used Vehicle Inspection" report, it showed that when it was checked the tyre depth was 3.43, 3.43, 3.44 and 4.44 mm on each of the tyres. They said VW only change them at 3mm under the used vehicle programme so they had met with all the criteria. I explained that the tyres weren't just worn, but seriously damaged and they could not expect my parents to pay for new tyres that were in such poor condition. I asked why they didn't inform them that the tyres were less than half a mill above VW acceptance. They said it was not practice to do that, I told them I thought it was more a case of not wanting to replace the tyres within the sales deal.

But, I have read the messages on here regarding tyres going bald, but does anyone have specific experience of tyres shredding and coming apart?

All help, comments and advice would be greatly appreciated as I think we are in for a long battle. :help:
 

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Hi Spider

The tyre wear issue is an old ongoing problem on Touaregs upto 2006. I m sure that the car is still covered under the 3year warrenty.

It would be worth taken it to a dealer to get it checked out. You might get it back with 4 new tyres and some replacement parts (eg. transfere motor )

good luck
 

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Discussion Starter · #3 ·
Numb boy said:
Hi Spider

The tyre wear issue is an old ongoing problem on Touaregs upto 2006. I m sure that the car is still covered under the 3year warrenty.

It would be worth taken it to a dealer to get it checked out. You might get it back with 4 new tyres and some replacement parts (eg. transfere motor )

good luck
The dealer is JCT600 in Wakefield who are saying it is normal wear and tear. I asked them about recalls and whether this was a contributing factor as to the damage. They tell me that the vehicle was not one of those specified for a recall relating to tyre wear. They will not release the information regarding the history of the vehicle and what recall work has been done to it.

I have just had the tyres examined by a local tyre dealer, he tells me that the splitting of the rubber on the tyre is from it being wheel spun excessively or that it has been on a rolling road. He feels the only way to properly asses why the tyres are so badly damaged is for them to be returned to Dunlop for analysis.

The car has only done 11k miles and we feel that the tyres should have survived in better condition, at least we should have been told the tyres would need replacing soon when it was collected 8 weeks ago and 2000 miles later.
 

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Have a look at the pinned topic in relation to diagnosing transfer box/stepper motor problems as the wear (or cupping as the US call it) is a trademark of the mechanical problems.

It might be worth trying to contact the previous owner and ask them how often they changed the tyres and what was the wear characteristics.

Equally any VW garage will be able to give you a 'synopsis' of what it has been in the garage for - especially the last place it was serviced.


I didn't buy mine from VW but when on a recce mentioned the VRM to the Touareg sales manager who checked the vehicle service history and gave me an 'overview' of the works that had been done - this matched with all the loose service dockets I have for transfer box replacement etc. However I have remarked to various Treg dealers the tyre wear and they say on average 11k is the limit - a lot get better others do worse.

If all else fails I can source 4 delivery mileage Dunlop 17" tyres which are in commuting distance from you for what I think will be a very good price. I'm not on commission but the guy asked me if anyone was interested after I bought 4.
 

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Discussion Starter · #5 ·
Foghorn said:
Equally any VW garage will be able to give you a 'synopsis' of what it has been in the garage for - especially the last place it was serviced.


I didn't buy mine from VW but when on a recce mentioned the VRM to the Touareg sales manager who checked the vehicle service history and gave me an 'overview' of the works that had been done - this matched with all the loose service dockets I have for transfer box replacement etc. However I have remarked to various Treg dealers the tyre wear and they say on average 11k is the limit - a lot get better others do worse.
We have asked them to give us access to these documents, they are telling us they are company confidential and the property of VW!!! This is me personally rings some serious alarm bells as I have never known them not be prepared to divulge this information.

The previous owner was VW themselves so contacting them is not possible to discuss the vehicle.
 

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HI,

Well I wouldn't worry to much the car is still under warranty and while you might not get the full value of tyres replaced you may get them to cover 50% of the cost of neew tyres.

I would do a couple of things

Have a good read round this site and gather as much information about the wheel judder / vibrations / wheel alignment.

Get your parents to check out if they have the judder very easy just get them to drive slowly turning on almost full lock they will feel it judder coming through the steering wheel.

If there is no judder then I reckon the alignment will be way out and has been the cause of the tyre shred.

Either way go back to the dealer withh all the information to hand and ask them to sort it out.

Let us know how you get on.
 

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SpiderDudeuk said:
HI,

This is my first post here and it is on behalf of my parents who bought a Touareg 8 weeks ago from JCT600 in Wakefield. The vehicle is an 04 plates, 2.5.

They have had the car in yestrerday as they noticed that the front two tyres are damaged, when I say damaged I mean bald on the out edges, but what is worse as you work inwards the tyres are actually shredded, and large chunks of rubber has come away. It almost looks as though a knife has been cutting the tread away with flaps of rubber hanging off.

Now they have covered 2000 miles since they picked it up and JCT600 are saying that it is just wear and tear and not their responsibility. I asked to see the "Used Vehicle Inspection" report, it showed that when it was checked the tyre depth was 3.43, 3.43, 3.44 and 4.44 mm on each of the tyres. They said VW only change them at 3mm under the used vehicle programme so they had met with all the criteria. I explained that the tyres weren't just worn, but seriously damaged and they could not expect my parents to pay for new tyres that were in such poor condition. I asked why they didn't inform them that the tyres were less than half a mill above VW acceptance. They said it was not practice to do that, I told them I thought it was more a case of not wanting to replace the tyres within the sales deal.

But, I have read the messages on here regarding tyres going bald, but does anyone have specific experience of tyres shredding and coming apart?

All help, comments and advice would be greatly appreciated as I think we are in for a long battle. :help:
I remember thinking on the Touareg Unlimited Day boy those tyres take a pounding, I also thought I wonder who buys these Tregs when VW finish with them.
Not trying to scare monger as I ended up buying a 6 month old Cayenne S which came with an RF plate and was press stock at Porsche headquarters Reading and its been superb.

Paul
 
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