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Flappy paddle problems - Driver says +, Touareg says - (vehicle deemed not fit for purpose and was returned and refunded)

3K views 47 replies 10 participants last post by  Davey2021 
#1 ·
Gearbox in manual mode. Approach roundabout at 40mph, gearbox comes down gears, into second, go round roundabout, push the right flappy paddle (+) to go up a gear and the car goes down a gear, almost redlining in 1st gear!

WTF?!?

Had previously put this down to user error, but its definitely not!!!

Doesn't happen with the gear stick...

Cant repeat it, so having to go back to VW....

No confidence in flappy paddles, dont want a blown engine, just a gear box that does what its told!!!! :)

Any thoughts?!

Cheers
 
#3 ·
Gearbox in manual mode. Approach roundabout at 40mph, gearbox comes down gears, into second, go round roundabout, push the right flappy paddle (+) to go up a gear and the car goes down a gear, almost redlining in 1st gear!

WTF?!?

Had previously put this down to user error, but its definitely not!!!

Doesn't happen with the gear stick...

Cant repeat it, so having to go back to VW....

No confidence in flappy paddles, dont want a blown engine, just a gear box that does what its told!!!! :)

Any thoughts?!

Cheers
Not ever heard of any others reporting a similar issue... a fault code scan might possibly help.
Paddle shifters that turn with the steering wheel are crap and no more than a gimmick imo. The fact that your issue appears to happen in a turn still suggests that your getting crossed up with the paddles. That's not a criticism of you and your driving, it would happen to anyone.
If you must use tiptronic mode maybe just use the gear selector lever.
 
#6 ·
its booked into vw on monday. hopefully they detect an error code.

the issue is not isolated to changing gear when cornering. it also happened today when chaging up from 3rd into 4th, but when down to 2nd! it also happened when traveling in a straight line. i am not mad! and i really do know my left from right, honest!

i do enjoy the tiptronic mode and am happy enough using the gear selector lever, but im sure the flappy paddles should work correctly?!

in my old mistubishi i had issues with some of the steering wheel buttons, and from what i can reacall, there isnt a wiring loom per se. i think there might be some kinda constant PWM signal that depressing a buttom breaks, which in turn sends a command to a control unit. as you can tell, i am no tech, so here's hoping vw can sort it!!
 
#7 ·
I didn't say you were mad. Only gave an opinion based on what you've said.
From what you're now saying the right upshift paddle seems suspect... if the downshift side and the gear selector lever are always performing the correct switching?
 
#8 ·
I know mate! :) im grateful for your input!! (y)

yes, logically i think you are right. never happens with gear stick and never have the problem with the left paddle...

will update the thread after vw have had a look.

(oh and i think the thing i was rambling about in my previous post is called a 'slip ring'.

cheers!!
 
#14 ·
I thought the "clock spring" style steering wheel connection is a spiral spring assembly ( like a clock spring) with a wire loom built into it, that enables the the wheel to turn. As it turns it winds up and back the clock spring and its attached loom ?

Slip rings where a sliding contact is moved along a turning ring used to be used on steering wheels for basic horn connections and maybe air bag ignition but I did not think they are used on modern cars with all the multiple steering wheel functions and sensitive electronics. They are also used in assemblies where an infinite number of turns of a rotating powered assembly is needed such as in an alternator, not just 3 or 4 turns like in a steering wheel

But I may be wrong with respect the Touareg as I have luckily never needed to pull out the steering assembly.
 
#15 ·
That's my understanding of how the clock spring works in a modern car - and why it's called a clock spring, not a slip ring.

While my Touareg was under warranty, I complained to the dealer that the clock spring was noisy so they replaced it, with clock spring on the job sheet!
 
#16 ·
Update - My local VW dealer just called to say they cannot work on my vehicle due to poor historical repair work. I am now expecting a full refund.

DO NOT BUY ANYTHING FROM PARKWAY DERBY.

I am so annoyed. No car over Xmas. £26k out of pocket.

Any advice appreciated!!!!

FUMING!!!!!!!
 
#17 ·
😯 Was it a purchased from a VW dealer, have you been told you will be refunded?
Just out of interest what are the repairs that they are not happy with?
 
#18 ·
Yes it was - Parkway in Derby.

They have confirmed they will refund the money.

In terms of the sub standard repairs - I did not press my local for further detail. It was pretty clear that they were not happy with the repairs and when I asked what my options are and was told - get your money back!!! And I don't think they would have said that lightly!

Bottom line is that when you buy a used approved and then find that another VW dealer wont work on it, something is very wrong.

And of course used prices have gone up and I cant find anything that has a similar spec for similar money. Have found another Treg thats with Parkway, but its £3k more. Not sure if thats too much of an ask in terms of goodwill!? (time will tell!)

Might have to involve VW CS tomorrow as I am so angry about the whole experience!

Really, really, really unhappy. Parkway are lucky that they are 250 miles away....
 
#19 ·
I see. I wasn't sure if Parkway was where you have taken the car.
I'd be pushing for an exchange for the other car you have found. If they're comparable as to age and milage they should stump up the extra for your inconvenience.
Understand your anger... Good luck.
 
#20 ·
I see. I wasn't sure if Parkway was where you have taken the car.
I'd be pushing for an exchange for the other car you have found. If they're comparable as to age and milage they should stump up the extra for your inconvenience.
Understand your anger... Good luck.
The MD confirmed they wont exchange. TBH, its prob for the best, I dont want anything else to do with em.

Just found another one, which i have just put a deposit down on, so with any luck, I will get it soon and wont have to deal with Parkway in Derby ever again.

And, maybe the gearbox will do as its told!

Here's hoping!!

(this definately WAS NOT the conclusion to this thread i had expected)
 
#21 ·
I'm amazed at the number of Touareg owners on this forum who've needed to get a full refund, far more than the previous cars I've owned despite broadly similar annual sales - whether this is simply down to CRA 2015, inherent issues with the Touareg or inherent issues with dealers I don't know.
 
#22 ·
I think you've given in way too easily! It's Parkway you should of been dealing with as far as I know. When I've needed to reject a car in the past, on advice from here I've dealt directly with the supplying dealer.
I imagine Cass will chime in at some point as he has experience of dealing with this kind of thing.
 
#26 ·
Hi mate

I'm not sure what you think I given in way to easily about? They have offerred a full refund and im not interested in the going thru the mill in terms of getting it repaired.

I hope to have the funds back today and to get into another one ASAP.

Cheers
 
#23 ·
For clarity -

Vehicle currently with trusted local VW dealer (not the supplying dealer), who have been great.

I have verbal and written agreement from Parkway (the supplying dealer) on the following -

Logbook and spare key will be handed over to the local VW dealer in the morning. The vehicle is being collected by Parkway who have agreed (the Sales Manager and MD) to release a full refund as soon as their driver arrives. They have also agreed to repay insurance policy costs, but that is it.

Apparently the service care plan I purchased online (and pay monthly directly to VW) is not transferable. I assume that I will need to ask for that to be refunded, or deducted from the new service care plan I will start for the new vehicle.

The fact is that - Parkway supplied a product that my local VW dealer cannot complete warranty work on, which renders it useless.

The priority now is getting a refund and getting in a new vehicle.
 
#24 ·
Your contract is indeed with the selling dealer Parkway and all redress should be via them. If you are getting a full refund and all costs recovered, then that’s an acceptable outcome. With regards to the service plan taken out at the time of purchase, that’s supplied by VW and not the dealer, however getting a refund or having an equivalent deal set up on a like for like basis, should be the least you can expect.

Your trusted dealer should be able to carry out any VW warranty work but clearly Parkway have taken the decision to limit their involvement and simply take the car back. This is the cleanest and less complicated way to deal with it as often disagreements will appear - dealers don’t want to u fermi e each other. The law is also clear on where redress lies and that’s always with the selling dealer.

In my case (almost 9 years ago now) my consumer rights were covered by the Sale of Goods Act 1979, however the Consumer Rights Act 2015 is the current legislation for purchases dispute and consumer rights issues.

When I rejected my new factory order Treg Altitude in 2012 and it went back to VW (it was a misbuild by the factory in Bratislava, Slovakia), my replacement Treg Altitude was also sub-standard (faulty door panel construction and paintwork defect), so I rejected that. After some months of arguing and with the replacement car standing unused on my drive, I eventually got a full refund of all my expenditure (less a deduction for about 4000 miles @ .30p/mile of use on the misbuild car) - this was fair and VW UK refused to budge on this.

I was told by my broker (who had facilitated the initial purchase) that it actually cost the the supplying dealer money and unsurprisingly they didn’t want my business, so I bought my current R-Line from another dealer referred by the same broker. Both rejected cars were subsequently sold on by the dealer.

I involved VW Customer Care throughout the process but when the replacement car was supplied, they effectively ended their support and referred me back to the dealer. This resulted in an impasse and some months of arguing, however it was eventually resolved when the dealer agreed a full refund and collected the replacement car.

My refund expenses included the costs involved in (twice) transferring a personalised plate via the DVLA, replacement nunber plate costs, RFL, service plans, dealer and manufacturer discounts, accessories (rubber mats/rear load liner kit/mud-flaps which could not be fitted to the Altitude model), detailer and dent removal specialist inspection reports, independent engineer inspection and report.

I lost out when buying my R-Line in 2013 to the lesser VW discount on offer at the time (probably about £2k as the incentive on the Altitude was £5k and only £3k on the R-Line as it was a newer model which replaced the Altitude in 2013).

Overall I was satisfied with the outcome. The months of hassle with the dealer and VW weren’t something I’d want to repeat, however the stance that VW took over the replacement car reinforced the fact that your rights and contract are with the supplying dealer.

I’d reiterate the points about keeping your relationship with the dealer on a cordial and professional level, document every conversation fully and get everything agreed in writing - do not accept verbal agreements.

Good luck 👍

PS - for anyone with insomnia (like me at the moment) - I’ll attach links to my old thread on the saga. I’m also recalling that I even refused to take delivery of another new Altitude order from another dealer because that was dented and had the same panel construction defects, before settling on my R-Line. When I went to collect that my wife insisted on accompanying me and said that whatever the condition of the car, we were taking it home 🤣

I can promise I’m fully rehabilitated now ….. 🤪


 
#25 ·
Hi Cass

Thank you for your response and sorry to hear of your past troubles. And, thank you for all your support and advice over the last couple of months.

I agree with all of your points and will update this thread once the refund has been received.
 
#27 ·
I understand that if you're happy with the money refunded then drawing a line under it is fine.
My point was that you haven't received anything for the inconvenience. To avoid further damage to their reputation I'd of thought they would want to get you into another car and with a financial contribution if that what it took to cover the increase in values.
They were either seriously negligent in complying with the VW approved used standards or tried to screw you over, but there is no consequence for them.
 
#28 ·
I understand that if you're happy with the money refunded then drawing a line under it is fine.
My point was that you haven't received anything for the inconvenience. To avoid further damage to their reputation I'd of thought they would want to get you into another car and with a financial contribution if that what it took to cover the increase in values.
They were either seriously negligent in complying with the VW approved used standards or tried to screw you over, but there is no consequence for them.
Hi mate

I have asked repeatedly for goodwill / compensation for the torrid experience, but so far they have declined. The focus has to be on the £26k for now. Once that has been received I will press for goodwill.

Pls don't get me wrong - I'm no push over, quite the opposite in fact. I'm just mindful of getting the £26k back before an argument ensues.
 
#29 ·
Refunded.

Now I have that back, I can relax a bit and chase for goodwill / compensation. The new Treg I have found, which is identical, is costing £1k more. I think they should cough that up, but given the responses from the MD, it is unlikely.

Here's hoping the next Treg aint a lemon!!

:)
 
#30 ·
There comes a point in any negotiation where enough is enough.

You have got the big money back and, whilst it would be nice to get a few quid for the hassle factor, perhaps you just turn the page and move on.
 
#31 ·
Where are you getting the new car from 🤔
 
#34 ·
thanks for heads up. i dont think this is a reason not to purchase from them. companies are bought and sold all the time without the day to day business activities suffering. intersting to note that marshalls are the biggest VW franchise.

Mark Barrow, Parkway Derby's MD is flatly refusing any goodwill.

For the record, the reg of this vehicle is GX17 GXJ, Chassis number - WVGZZZ7PZHD021307. FUTURE BUYERS BEWARE.
 
#35 ·
I had two experiences of Marshalls - both bad!

One car I ran away from at 80 mph after driving 200 miles with the intention of driving it home.

The other car Marshalls bought back when they couldn't fix an HVAC issue and then scratched it so very badly indeed during the courtesy wash that every single of glass on the car was going to have to be replaced!

Good luck.
 
#36 ·
Do you know what mate, my posts are being removed about Parkway who supplied my Treg and I am now waiting to see if I can even get into another one.

I think I might run away from VW and Tregs at this rate!

I cannot explain how shocked and disappointed I am with the whole experince.
 
#37 ·
Cass has to walk a tightrope as Admin.

I think it's fair enough to write up a poor experience but it needs to be impersonal.
 
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#38 ·
Cass has to walk a tightrope as Admin.

I think it's fair enough to write up a poor experience but it needs to be impersonal.
I take your point but that is not mentioned in the terms of usage of this site.

Well he/she/they are welcome to remove the names I have mentioned if that makes it better. There is no libel, slander or defamation, just facts! Albeit very blooming annoying, frustrating and expensive, but they are the facts. I

I am really beginning to ask myself if I want to buy another Touareg. Great vehicles, but if the dealers are this bad, then I may well just buy another of my old mitsubishis...

Never did I expect to be put in this position buy a used approved. Every single reason why I spent £26k on a UA has blown up in my face.

I have no vehicle before Xmas and the best I can do right now is put a deposit down on a vehicle that the dealer doesnt even have in their possession!! I have no idea when it will be in their posession and am close to giving up, buying a cheap, but damn reliable mitsubishi 4x4 and forgetting about the whole VW Touareg thing all together!!

The whole thing is a shocker, nobody seems to give a stuff, and in the nicest way to this forum and admins, if peeps cant express the facts relating to a purpose then I will be left feeling that this is whole thing just a big sad depressing joke.

Feel free to delete every post and comment i have ever made if it suits! I wish I could rewind the clock and never started down this road.

To say I am feeling rather low about it all would be an understatement!
 
#43 ·
Davey2021 - I’m re-reading your post again this morning as I have some time and I only locked it temporarily because I was unable to consider it yesterday. You have posted in multiple breads about Parkway, no doubt in frustration and yes, you are perfectly entitled to post about your experiences. This forum isn’t into censorship and my primarily role is to let discussions flow and deal with Spam, which comes in almost daily.
 
#44 ·
Hang in there Davey with getting a Treg mate. They really are great cars but can be tarnished by shit dealers, that applies to all makes & models these days, there is a really lack of good old fashioned product knowledge these days at some dealers.

I have been around on here for a good few years, this is the place to share experiences, both good & bad. Censorship by admins is really rare in my experience & only then when someone is being a real dick, definitely not the case here with your crappy dealer experience.

You only have to look & see they still let Nooby post after many years of tell it like it is 😁 & long may that continue (y)

Hope you get a Treg soon
 
#45 ·
Hang in there Davey with getting a Treg mate. They really are great cars but can be tarnished by shit dealers, that applies to all makes & models these days, there is a really lack of good old fashioned product knowledge these days at some dealers.

I have been around on here for a good few years, this is the place to share experiences, both good & bad. Censorship by admins is really rare in my experience & only then when someone is being a real dick, definitely not the case here with your crappy dealer experience.

You only have to look & see they still let Nooby post after many years of tell it like it is 😁 & long may that continue (y)

Hope you get a Treg soon
Thanks for you message mate. You are right, there are horror stories with all makes and models.... My other half used to work for Merc!

Typically the TV blew up yesterday, was within 9mm of not getting it in my other halves car. AND (!) when I got back to her car, a Treg was parked next to me AND (!) I followed a Treg almost all the way home!!

Fingers crossed Marshal's come thru!

I'm hanging in there...
 
#48 ·
Having driven my new (to me) Treg for 750 miles, I am really happy to report the flappy paddles do exactly what they should!

Therefore; I suspect the issues with GX17 GXJ are specific to that vehicle and its 'history' and sub standard repairs.

I'm happy that I have seen the back of that vehicle, but its sad to think that Parkway Derby are highly likely to be shifting the problems onto another new owner.

Maybe they have addresses the shoddy repairs and the fact another dealer will not honour the VW UA Warranty, but somehow I doubt it.

Perhaps we will see the new owner posting on here in the not too distant future...
 
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