Seems to me from a quick search that praising specific people is permitted. If by highlighting the failings of dealers and naming them is not permitted then the Ts&Cs of this site need ammending.Cass has to walk a tightrope as Admin.
I think it's fair enough to write up a poor experience but it needs to be impersonal.
I am not out to cause problems, but I do have an axe to grind about Derby, wouldnt you if you were me?!? And wouldnt you want to let other know who the people were that have treated you so badly?!?
I had hoped that posting about my dreadful experience might actually help others!
Look - All I ever wanted was a decent vehicle.... And was prepared to pay good money for it. I am the customer after all, I spent my hard earned, I expected a decent product retailed at a decent standard. That was all. What I got was a total lemon. But these days, at least with VW (and no doubt every brand!) that means diddly squat.
As one other contributor said - there will be no repercussions for Derby - so they get to continue doing what they do causing distress, stress, loss of business, inconvenience and expense. Somehow I dont think thats how VW intended the dealer network to operate or the UA scheme. Maybe some peeps do have a good experience, but I definately did not.
Parkway Derby made a pigs ear of it, no doubt VW CS couldnt give a damn and then I get shot down for naming names on an independent forum? Wow!
The content of my post was derived from my last email to them, which also served as a synopsis for VW CS. If Parkway feel I am being libelous, then by all means get me in court and we can see who the judge sides with.
And BTW - the Ts & Cs of this site state that users agree to indemnify the admins....
Maybe Marshalls will come thru, at this point, who knows?!?
Sorry for the rant. Its not you guys or admins, its me getting annoyed and needing to vent. I thought this was a good place to do so. I dont mean that in a rude way, I am just not sure what I have done wrong here. I have only ever stated facts.
Best wishes to you all.