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Junior Member
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Discussion Starter · #1 ·
After appaling customer service off both Toyota and Audi I generally dread any visit to a dealership.

However, this week I too my 2 yr old Touareg to the dealership and reported 3 issues:

1) Gear selection display had packed in.
2) Some paint had flaked off chrome grille.
3) Wheelnut caps were also flaking.

I was ready to kick off if item no. 1 wasnt sorted under warranty but for once I agreed with our lass who said 2 and 3 would probably be wear and tear.

The result: Looses wiring(suspected) repaired to computer and chrome grille plus wheelnuts replaced free of charge!

Happy days!

(It was Benfield up Newacastle btw).
 

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SPUFF said:
Happy days!

(It was Benfield up Newacastle btw).
Good to hear this ... there are decent dealers around.

I have yet to give them (Peter Cooper) a good test but up till now they have been brilliant.
 

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Superman
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2,258 Posts
Robert...

I'd be wary of using Peter Coopers in Pompey... Unless they have a qualified Treg technician... They're able to sell treg's but doens't mena thye have the correct staff to work on them.. Just keep that in mind if doing anything other than a service...

I also cannot rate Breeze in Southampton... 2 weeks to diagnose a flat battery, with only 1 call from them in 2 weeks.. Shocking...

But Colbournes in Guildford. with notice will provide a Treg courtesy car, (2.5 or 3.0) and will come to your door to collect. Secret is notification for them.. And service has been the best I've recieved from 3 dealers... (Have had technicians on site since the day they started selling them 4 years ago)

Just my two bits...
P.
 

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Hipflyguy said:
Just my two bits...
P.
Thanks ... that's really good advice.

The fact they don't do many Tregs was obvious when I testdrove the Black Altitude belonging to young mr Cooper ... now a senior manager with his dad's company.

Initial dealings with them have been OK so I will give them a try for the first service .... bearing in mind what you've just said ... so I will ask them the questions who's going to work on the car.

Thanks again
.
 

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SPUFF said:
After appaling customer service off both Toyota and Audi I generally dread any visit to a dealership.

However, this week I too my 2 yr old Touareg to the dealership and reported 3 issues:

1) Gear selection display had packed in.
2) Some paint had flaked off chrome grille.
3) Wheelnut caps were also flaking.

I was ready to kick off if item no. 1 wasnt sorted under warranty but for once I agreed with our lass who said 2 and 3 would probably be wear and tear.

The result: Looses wiring(suspected) repaired to computer and chrome grille plus wheelnuts replaced free of charge!

Happy days!

(It was Benfield up Newacastle btw).
Are you a Sunderland fan, SPUFF?
 
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