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If it's any help - I've owned from new a 2015 R Line with factory fit towbar and 600w fan. I regularly tow 3.5 ton box trailers with it for work. I've spend a considerable time communicating with VW head office so called ' technical' experts. Like politicians - they refuse to answer a direct question. I've been told to 'check the sticker in the drivers door for gross weight/train weight etc. They tell me that only the V8 Touaregs have an 800w fan (I thought the V8 was dropped on my model year and that the fan was an 850w). They refuse to discuss anything from the internet forums and deny that they have retro-fitted any misbuilt vehicles in the UK. I also tried to explain that many people have paid extra for a dealer specified 'uprated' fan when getting a towbar fitted - presumably wasting their money if not required?

Why did they not offer a limited recall for factory fitted towbar cars. ?

They will not discuss the matter further and have referred me to the motor ombudsman.

I wished them luck with the global brand re-building excercise after dieselgate

Anybody got any further than me?
I have a 2013 R-Line which was a factory order and I specified the factory swivelling towbar option and it has the upgraded 850w fan. This upgrade was advertised by VW back in the day in their official Price/Spec Guide and I am happy for anyone to use this information in their communications with VW.

For clarification, it is a single fan and the upgrade only applied to T3/T4 models - I have seen no published reference from VW to there being any such an upgrade required for the T5, likewise there was no reference to this on the T1 or T2 models.

T5 Price/Spec Guide here:

https://www.mytreg.com/index.php?app=core&module=attach&section=attach&attach_id=33136
 

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Here's the 2020 brochure - also no mention...

View attachment touareg-brochure-pricelist-p11d.pdf

However the Audi parts listing for for the 2015> Q7 for that fan housing does list a specific combo of fans for towing prep'd cars.
"Some" VW Service centres that quoted me for a dealer fit bar (before I bought one with a factory bar) stated a fan upgrade. I was given a breakdown of costs so surely they must have an uprated fan part listed on their system
 

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Here's the 2019 2020 brochure - also no mention...

View attachment 35284

However the Audi parts listing for for the 2015> Q7 for that fan housing does list a specific combo of fans for towing prep'd cars.
"Some" VW Service centres that quoted me for a dealer fit bar (before I bought one with a factory bar) stated a fan upgrade. I was given a breakdown of costs so surely they must have an uprated fan part listed on their system
VW will only quote for VW parts and most VW dealers/sales and parts staff can only quote from the VW parts catalogue - they often have no real expertise on the brand and the same can be said for VW Customer Care staff.

I am sure that the factory towbar/cooling fan misbuild is a problem they want to forget, deny and move on from.

VW once sold me a misbuild car and I rejected it, eventually getting a replacement car but not until months of haggling and dialogue with VW Customer Care and further dealer preparation/delivery issues, which resulted in me even rejecting that car. I'm certainly persistent if not very patient
 

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You obviously like the product enough to be so persistent


I lived in central London for 16 years and even when we moved out to the burbs, we both commute on the train. Having a reliable car only became a deal for us when we had kids and even to this day, it's most important task is taking us all on holiday, visiting family or day trips to wherever..
Which is why I've been quite happy indulging my love of Saabs and having one as my daily for the last 14 years or so. Since their demise, all the maintenance manuals and parts catalogues have become effectively freeware and I've only ever dealt with specialist mechanics who are all enthusiasts themselves.
Not having access to maintenance literature and parts catalogues, I feel like a fish out of water. Not to mention dealing with dealerships but I'd better get used to it!
 

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Yes, I'm definitely a VW fan even though the brand, VW UK and some of their dealers have tested my patience over the years.

I did toy with moving from the Touareg but there really was/is anything that floats my boat and as I'm unlikely to spalash out £40-50k again on a new car, I might as well keep it


If you want access to the Touareg maintenance manuals for servicing and parts, you can buy a days access to EslaWin and download everything or purchase access to other online manuals
 

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I shall have a look into EslaWin! Thanks for the tip..
 

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Don't seen to be able to find anything that covers models post 2017. Current Etka available though, so that's something.
 

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There's a version 6 but that stops at 2017..
 

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Look at erwin.de
 

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Try erwin.volkswagen.de
 

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Under "about erwin" there is an info tour.
 

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Got it. Many thanks!

I've registered. I see I can purchase repair and service flat rate, 1hr, 1 day etc.
I'll wait until I have a clear day to try and grab as much as possible.

If I wanted to go down the diagnostics route, which seems to give access the the service and repair manuals only during an active diagnostics session, I guess I'll be needing a VAS6150A or VAS6160

"ODIS Service 7.0, only installation on Windows 10 is supported."
The VAS615* I can find (obviously cheap copies) state they only support win7
Any recommendations, is something like this suitable? VAS6154
I'm guessing the ODIS V5.2.6 it comes with wont have documentation for my car..
 

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Can't help on the OBDII stuff I'm afraid.
 

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no worries.
thanks for steering me right with erWin!
 

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This is fairly definitive for the T5. I have dual fans fitted so that's what you need to be checking for!
Slightly ridiculous that it took 3 years for VW to publish this information in their accessories catalogue!!

37338
 

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This is fairly definitive for the T5. I have dual fans fitted so that's what you need to be checking for!
Slightly ridiculous that it took 3 years for VW to publish this information in their accessories catalogue!!
Why would the fan cost £90 more for the electrically swivelling towbar? Are VW assuming they can milk their victims more if they go for the EST ?
It's not just the dual fan you need to be looking for, the brochure says uprated dual fan! Does the saga continue ? LOL
 
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