Dealer Valeting

6588 Views 23 Replies 8 Participants Last post by Buster, Aug 15, 2005

Elbitrevnoc

Discussion Starter · Aug 11, 2005

Haven't been on here for a while. Whilst I try to avoid going anywhere near a dealer as much as I can, I do have to get a service every now and then.

My question is this - what does everyone think about the standard of valeting from their dealer? As far as mine is concerned, I reckon they just chuck a bucket of water over it and rub a rag around for a few seconds. As for the interior, well they don't even bother! Call me old fashioned, but when they've extracted large sums of money out of me to just to tell me that everything's OK and they've only replaced a couple of filters I would, at the very least, like to have the pleasure of seeing my car coming back looking pretty good (at least better than it did when it went in!).

Our other car is an Audi, which goes to the dealers next door, and they always send it back looking like it's just come out of the showroom. Shining like a new pin, thoroughly valeted inside and wheels blacked. It at least makes you feel you've got something for your money.

Why do VW find the simplest things so hard????

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1 - 20 of 24 Posts

ross911rmk

· #2 · Aug 11, 2005

it just comes down to each individual dealer/francise nothing to do with VW as a company

staffs

· #3 · Aug 11, 2005

We have an Audi as well, and it always appear better valeted than the treg. Other car dealers don't seem to bother. Had a RAV4 once. It went in dirty and came back dirty, but then the service charge was only something like £70.

Staffs

Scottie

· #4 · Aug 11, 2005

we wouldn't let a dealer near our car, We both make a point if the car is in for anything to tell then not to do a valet.

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ross911rmk

· #5 · Aug 11, 2005

me to i was at a mercedes dealship the other day looking at a floor problem in their showroom and the guy doing the valet filled a 5 litre container of car shamppo with fairy liquid

Scottie

· #6 · Aug 11, 2005

2

QUOTE(ross911rmk @ Aug 11 2005, 11:30 PM)me to i was at a mercedes dealship the other day looking at a floor problem in their showroom and the guy doing the valet filled a 5 litre container of car shamppo with fairy liquid

[snapback]7473[/snapback]

they need reporting to the polish police

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ross911rmk

· #7 · Aug 11, 2005

i know, very pleased yesterday evening the treg got the works

gold class shampoo
deep crystal paint cleaner
deep crystal polish
then then the carnauba wax

talk about looking amazing

Scottie

· #8 · Aug 11, 2005

take it your keeping her

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ross911rmk

· #9 · Aug 11, 2005

at the moment, i don't want to lose it i love her,

don't cry fi but the min went yesterday

chrisbin

· #10 · Aug 12, 2005

6

QUOTE(ross911rmk @ Aug 11 2005, 10:34 PM)i know, very pleased yesterday evening the treg got the works

gold class shampoo
deep crystal paint cleaner
deep crystal polish
then then the carnauba wax

talk about looking amazing

[snapback]7478[/snapback]

more free samples.....................

On the larger issue. VW Cardiff have an automatic car wash which they use...and they usually hoover out the interior....and you can use the car wash for free yourself anytime........if you really want to

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ross911rmk

· #11 · Aug 12, 2005

oh dear, how lazy

Scottie

· #12 · Aug 12, 2005

9

QUOTE(chrisbin @ Aug 12 2005, 10:30 AM)more free samples.....................

?

?

On the larger issue. VW Cardiff have an automatic car wash which they use...and they usually hoover out the interior....and you can use the car wash for free yourself anytime........if you really want to

?

?

[snapback]7496[/snapback]

oh my god

think of the scratches unless of course it is touchless

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ross911rmk

· #13 · Aug 12, 2005

hmmmmmmmmmmmm don't think so

montys4x4

· #14 · Aug 12, 2005

VW vs Audi vehicle prep.

I consider myself an expert on this subject
Bought new Audi allroad last summer, before we accepted the car had it sent back to prep area to get rid of polishing swirl scratches.
Bought second allroad in Dec more swirls in paintwork this time on bonnet had to use Zymol pre waxer/cutting polish (smells like chocolate) to get rid.
same vehicle went into dealer a week later for door adjustment they valeted car and left long deep scratches on roof after using a silicon `blade` possibly with embedded grit, wasn't able to get rid even with meguires scratch X.
When I ordered the Audi S4 this year I set out a non cleaning/polishing requirement and as evidence as to the cleaning bays ineptitude I showed the salesman the deep swirl scratches on his showroom Audi A4 in the same met black colour. Unfortunately on day of handover they gave me a vehicle as per my request but covered in oversprayed tar spots on the flanks of the vehicle. I did feel for the salesman at 18.30 trying to remove the tar before I would accept the vehicle. I did mention that in future he should have the vehicles prepared by the team across the road in the BMW garage (never any problems with scratches or vehicle prep when I bought pair of vehicles from BMW) they use a warm air dryer rather than blades or shamy.
Made no extra demands on the salesman for prep on VW for the Touareg, on day collected vehicle was pristine not a scratch/water mark in sight (Cooks VW Peterborough).

I always make and stress the point to any dealerships not to valet cars after servicing etc on the principle that they are our cars, we only use top products. To the valet its just another car, they tend not to be paid alot and the incentive is probably the throughput not the quality.

PL

ps they must pay valeters more at BMW although servicing costs are no more than Audi/VW.

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ross911rmk

· #15 · Aug 12, 2005

As i seaid in a previuos post it is soley down to the dealership and nothing to do with the manufacture,

my dealership WAYSIDE st Albans send there cars to a local specialised valeting company about 5 mins away, i think a much better solution.

CovRob

· #16 · Aug 12, 2005

4

QUOTE(ScottieTreg @ Aug 11 2005, 11:32 PM)

? they need reporting to the polish police

[snapback]7475[/snapback]

Why would I want to go all the way to Poland to report something to their police?

Rob

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ross911rmk

· #17 · Aug 12, 2005

very good sir, yes you are funny

CovRob

· #18 · Aug 13, 2005

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Buster

· #19 · Aug 13, 2005

Going of the subject a tad but still within

i would sooner go and see local car wash thing

he thanks me for bringing the car

the Fact's

he washes the car, add with always a new hand thing

they then dry the car with new cloths

they then vacume inside the car

they then black the tyres

they then make sure they have cleaned the alloy's inside and out

they then clean the wndows inside

then the wanker phones me and tells me it ready

then the stupid shit bag only charges me £10

sum total

4 pints in nearest pub £14

totaly clean car

leather waxed, carpet cleaned windows top dollar

no hastle

£25 including 4 pints

and then he shakes my hand and thanks me for the advertising

top man

ps i always treet him to

he gets to dive it when i'm in the pub

tricks of the cleaning,

last note

Nottingham VW always do a good job too

Rich

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chrisbin

· #20 · Aug 15, 2005

5

You ok, Buster????

Seemed to lose it a bit there.....

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1 - 20 of 24 Posts

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