Joined
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43 Posts
Overall a fantastic customer-centred buying and ownership experience from this dealership.
Bought my V10 new in September 2003 - now covered 76,000 miles. Have had the usual problems - well documented in this forum - but all sorted under warranty without any argument, undue inconvenience or VOR. With only one exception I have always been given a Touareg or Phaeton courtesy car, and given direct access to the head Treg/Phaeton mechanic - always courteous, always helpful....well done Ash.
At last major service I was even given (yep that's right FOC) a used 19" Atheo wheel 'out of the backroom' as one of mine had a cracked rim (iffy to fix apparently) - I had been quoted ?499.12 + VAT by the parts dept for a new one!!
Now into my 4th year of Treg ownership having taken out a warranty with Warranty Direct (not used yet...touch wood) and my only problem is what could I change it for?
Based on my experience I highly recommend this dealership.
Bought my V10 new in September 2003 - now covered 76,000 miles. Have had the usual problems - well documented in this forum - but all sorted under warranty without any argument, undue inconvenience or VOR. With only one exception I have always been given a Touareg or Phaeton courtesy car, and given direct access to the head Treg/Phaeton mechanic - always courteous, always helpful....well done Ash.
At last major service I was even given (yep that's right FOC) a used 19" Atheo wheel 'out of the backroom' as one of mine had a cracked rim (iffy to fix apparently) - I had been quoted ?499.12 + VAT by the parts dept for a new one!!
Now into my 4th year of Treg ownership having taken out a warranty with Warranty Direct (not used yet...touch wood) and my only problem is what could I change it for?
Based on my experience I highly recommend this dealership.