[duncan99]

Hello all,

What I first thought to be an alarm failure turns out to be a Convenience ECU failure. VW stated this as the cause for my alarm, electronic boot closure, intermittent front passenger window, cruise control and horn problems - possibly caused by water ingress in the boot shorting the electronic boot closure and then the ECU. Anyone else encountered this issue?

The problem is the part is going to take 3-5 weeks - not great when the car will not lock. So the dealership are keeping the car until it is fixed. Thewonderful VW assistance have provided me with a car while I am waiting. I hear you cry it will be an equivalent - oh no, not an equivalent as the entitlement is only to provide me with "a car". So I have been given a Vauxhall Zafira - a noisy tin can.

I wanted to pass this on as I feel personally that this is not acceptable for what maybe a five week period. Having spent ?41k on the car I would have expected a little more from VW Luxury Car customer service.

Comments welcome - Duncan.

 

[Hipflyguy]

Depending on the dealer yo've gone to for repair, can you not get a loan treg from them... Especially if it's the dealer you purchased from.....

Worst I've had is a Golf Plus, but as soon as a Treg was available it was offered to me... You just have to ask 'politely'.

BTW, not heard of this kind of failure, just make sure they rectify the cause of the failure - power surge etc before they repair, you don't want the same issue in 6 months time...

Good luck Duncan.

 

[duncan99]

I did try the polite route - and I am still going down that road. I am lucky in that my dealership Luxury Car Salesman is a top guy. The dealership does not have any treg's that I can use while I wait and only has polo's as loan cars (not great fro getting my wifes wheelchair in the back!). I will keep the post up to date with any feedback on the ECU failure and how VW Luxury Cars perform regarding loan car etc.

 

[Hipflyguy]

Duncan,

If you have a need to get a wheelchair in back then you have even more leverage...

I'm not sure if calling VW lux support will help, but maybe you could get a loaner from somewhere..? (I could be dreaming tho) But depending how long you've had your car, and presume it was new...?!? Just lay it on thick....

VW lux aftersales: Telephone: 0800 032 2278

 

[Tregtech]

Duncan you were luckey to get a big enough car that will fit a wheel chair in the back , other wise they would give you what they got availible or can get their hands on. the car might have come from Euro car whom is owned by VW.

5 Weeks dont think it will take that long to get a part from the factory in germany. Maybe 2 - 3 if not sooner because, they had to give you a hire car free FOC and it cost them money. So they will speed up the prosess as much as they can.

Good luck
D