Old site or new site? The old site had was a converted warehouse and had limited facilities.
I am no fan of Motorline, I have tried to purchase VW cars through them twice in the last year and have been amazed by their lack of business awareness to the point of arrogance.
On the other hand cannot speak more highly of Listers in Stratford. Trading in my Touareg for another this weekend, will be my second VW bought from them in the last six months. Unfortunately a little too far to travel for servicing.