Beadles Maidstone

Well it always takes one to rock the boat. My experience from the Touareg at Beadles Maidstone has been s**t service although the young lady that specialises in Touaregs at their service reception was hopitalised at the time. Took them nearly four weeks to rectify my climate control last summer, nothing unknown just incompetence.

It wasn't just the time factor it was the promises that failed such as we will call you when the part is in that scores them low.

I have also suffered indifferent service when my Golfs have gone in for warranty work and have had to use the intervention of VW Customer Services to get the work done properly. I have nothing but admiration for Maidstone Audi next door who run a very slick and good service dept.

Motorline in Tunbridge Wells have the equipment installed to service Touaregs. Went to their open evening a few weeks back. Wonder what type of service they will offer, hope it is better than their sales dept!!!

QUOTE(bamber @ Feb 9 2006, 02:55 PM)Well it always takes one to rock the boat.? My experience from the Touareg at Beadles Maidstone has been s**t service although the young lady that specialises in Touaregs at their service reception was hopitalised at the time.? Took them nearly four weeks to rectify my climate control last summer, nothing unknown just incompetence.?

It wasn't just the time factor it was the promises that failed such as we will call you when the part is in that scores them low.

I have also suffered indifferent service when my Golfs have gone in for warranty work and have had to use the intervention of VW Customer Services to get the work done properly.? I have nothing but admiration for Maidstone Audi next door who run a very slick and good service dept.

Motorline in Tunbridge Wells have the equipment installed to service Touaregs.? Went to their open evening a few weeks back.? Wonder what type of service they will offer, hope it is better than their sales dept!!!

Motorline have their cars PDI'd elsewhere, what does that tell ya!

My Touareg is booked for some warranty work in May so I will be keen to see an improvement over my visit in March. The Golf was booked in for the dual mass flywheel replacement under recall/warranty for a day after Beadles had it for a day before to determine whether it needed changing (more than one supplier of the flywheel for Golf's but only one suppliers product needed to changed).

On the day the work is booked (5 hour job by the book), I get a call at midday to be told that they need it for two days as the vehicle is a 4Motion and they have to drop the subframe. Point is they had the car in for a day previously to check but failed to notice it was a 4Motion!!! I had made arrangements for a day as I didn't need a car but that wasn't the case for the extra day.

They dropped the car back the following day and testing it that evening it was apparant straight away that the steering creaked and the steering was clunking or catching when turning at slow or no speed. I took it straight back down on the following morning (Saturday) and insisted they looked at the problem. One hour later they return the keys with the problem fixed, they had disturbed the A/C water disposal pipe during the work and it was catching on the steering!!

But why wasn't this found when the vehicle was road tested after the DMF was replaced. I picked up the clonking straight away let alone the significant creaking from the steering?

The Golf was back in last week for more warranty work, vibrations from the dash that can be difficult to pin point, and to be fair they have remedied the problem.

I bought my original Touareg from Beadles Maidstone and shortly after had the first problem that they made a horlicks so nullifies your statement. My second Touraeg I bought from Listers Stratford, Beadles did not have a vehicle in stock with the spec I required. As I change my vehicles frequently I prefer to purchase six month old vehicles to lose a lot of the initial depreciation.

The second Touareg I bought over the telephone but on driving home a number of issues that should have been rectified in their 300 or whatever multi point check had not been corrected. I spoke to VW Stratford, they sent down one of their demonstrators as a loan car, had mine for 8 days and rectified all the faults plus did some other warranty work such as the sound proofing for the auxillary heater. They then delivered the vehicle back. So you could say I have followed your advice.

The most recent problem I had with Beadles was with my Golf that again I purchased through VW Stratford, Beadles did not have any 4Motion diesels in stock, naturally I try locally before moving on. VW issued a recall to replace the DMF, Stratford notified me but VW pay for the work irrelevant of where the vehicle was purchased.

I have owned seven VW's in the last four years, some purchased through Beadles but I have always had the vehicles serviced at Beadles Maidstone so they have had a fair wad of my cash so you cannot say I have not given them a fair chance!!!