[lee1973]

Picked up my Touareg last weekend

from Beadles of Bromley, i was not given a proper sales check as its called !!!

T-reg had a few scratches and a couple of chips,and some over spray on the bumper from another scratch they had found!!!

Also the 12v socket cap thing was missing from the center console, along with the Handbooks :bashwall:

i got no sales reciept or my prt/ex cheque( in my excited rush i forgot to ask, but should not have had to)

....So when i arrived home gave them a call,was told i would get a call on monday...nothing.....tuesday.......nothing etc untill today(Thursday), When I had to call them :thumbsdown: ( i had asked the manager to call me..but he never did) :thumbsdown:

SO off i went back today,went over the car with another sales fella ( Micheal Bate) very helpful, sorting out my Handbooks/ scratches/chips, booked in for next friday....I also advise him that they was getting me a T-reg unlimited day..so watch this space...

All in all a poor start that took a while to get sorted, but should never have happened in the first place..

Anyone else used Beadles Bromley?

Lee

 

[lee1973]

:bashwall: Took Treg back to Beadles Bromley Friday, went over the original problems again with the original salesman as last guy was in a "meeting"...

Told the story all over again, showed him the probs i have, they have taken the car for a few days, gave me a "Jetta tdi" not exactly the same, and it's filthy and stinks inside...

The Alloy as to be done by another company who they get in for this kind of thing, it would not have killed them just to replace the bloody thing....

Also after booking the appointment over week ago, still got there and waited over an hour, because they had not organised the curt car. :bashwall:

My original mark out of 10, is way over generous, so i am changing it too: Beadles of Bromley 1/10....

They need a strong lesson in selling expensive cars.... :thumbsdown:

I shall be writing to VW to express my anger and treatment i have received from this dealership.... :badbad:

apologies for the rant..

p.s still no handbooks.....

Lee

 

[Buster]

Lee

The cap thing you think you are missing should be a torch thing

Unless they have stopped giving them out with new motors

:think: :think:

 

[lee1973]

Hello Buster,

I'm not sure they give them anymore?
they are going to replace with a 12v plug-in cap?
very poor service from this dealer, emailed manager twice, with no reply..
i have seen those torches on ebay..?20 prob buy one of those later.
its the handbooks i want most as i cannot set anything up i.e seats,conv settings etc...
One quick ? is there "lazy lock" on the treg

cheers
Lee

 

[Kaine]

Lee,

By 'lazy lock' are you refering to the doors auto locking once you start driving? If so, then yes.

Kaine

 

[lee1973]

No sorry mate,

I mean when you hold down the lock on the key fob, it closes all windows,sun roof etc at once.

I have tried it and asked the dealer but no luck, is it something that as to be set up??

cheers

Lee

 

[Kaine]

nope that doesn't work on the Touareg unfortunately

 

[scott]

Lee is this a new car you have purchased ?

Even if it's second hand i would not even have handed the money over. I would have walked away and told
them to go to hell.

No manual e.t.c. This is no service at all.

Are they selling touaregs like hot cakes in your area and is this kind of money now peanuts to them ?

I got the 1L oil and the torch. Would not have accepted the car otherwise. I set the conditions as soon
as i dealt with my deler. Second best was not going to be good enough and we both knew it.

Maybe i was lucky but then after reading this forum for 3 months before purchase i was better informed
than my dealer and was aware of the missing torch issue.

Also my dealerership has been good so far (Martins Basingstoke)

I guess its too late now for you since you have handed the money over.

I wish you luck with your letter and hope you get the service you deserve.

 

[pilgrim]

Hi Guys, the remote closing of windows etc, can be done by VAG COM however I haven't got one although I have been thinking about it. As I did do the Phaeton with a friends set up. I have as all of you have via vortex the complete list to do this. It just needs the list from your Treg and which codes to change. I believe the reason for not doing this is in the UK as a standard safety code. Gods knows what safety code it infringes I don't know!!!!!.

 

[scott]

Hi Guys, the remote closing of windows etc, can be done by VAG COM however I haven't got one although I have been thinking about it. As I did do the Phaeton with a friends set up. I have as all of you have via vortex the complete list to do this. It just needs the list from your Treg and which codes to change. I believe the reason for not doing this is in the UK as a standard safety code. Gods knows what safety code it infringes I don't know!!!!!.

yes this annoys me as well. Considering it was a standard feature on my Mondeo its rediculous not to
have it on the touareg. This is especially true since the "close windows by turning the key in the doorlook
and holding it in a certain position does not allways seem to work".

The keyless start thing also has a big weakness. The inablity to auto unlock the doors when you press the button to switch the ignition off. The button does not seem to totally replace the "key in the ignition" setup.
This is also poor.

still minor woes in the big picture of a "great car" but still irritating all the same.

 

[BJS]

what's your problem. U have a second hand Treg with a few issues. Most second hand vehicles come with a few issues of some sort?

 

[Buster]

what's your problem. U have a second hand Treg with a few issues. Most second hand vehicles come with a few issues of some sort?

Nothing like a bit of support from a fellow Treg driver

Keep up the good work BJS !!!

Hope you get the probs sorted new or old makes no difference

 

[Kaine]

what's your problem. U have a second hand Treg with a few issues. Most second hand vehicles come with a few issues of some sort?

its good to talk

 

[Scottie]

what's your problem. U have a second hand Treg with a few issues. Most second hand vehicles come with a few issues of some sort?

 

[BJS]

Nothing like a bit of support from a fellow Treg driver

Keep up the good work BJS !!!

Hope you get the probs sorted new or old makes no difference

compared to what? the ex treggie drivers seem to have some scary s**t adverts that don't appeal to me?

 

[Buster]

compared to what? the ex treggie drivers seem to have some scary s**t adverts that don't appeal to me?

Every one to there own

Would be nice if you could edit the post to remove the "S" word

:stupid: :stupid:

 

[CovRob]

compared to what? the ex treggie drivers seem to have some scary shit adverts that don't appeal to me?

:bashwall: :bashwall: :bashwall: :bashwall: :bashwall: :bashwall: :bashwall:
Talk about holding a grudge

Rob

 

[Kaine]

compared to what? the ex treggie drivers seem to have some scary s**t adverts that don't appeal to me?

:stupid:

 

[toolate]

And I thought this post was about poor dealer service.

I'm newish to the site, I must be missing something.

You spend ?25k to ?30k on a new or second hand vehicle, you should expect it to be sorted by the dealer if its got a problem straight away !

Or have I lost the plot.

If we accept useless service from dealers thats all we will get.

Now I'm rantinggggggggggggggggggggggg.

 

[Kaine]

I'm newish to the site, I must be missing something.

your not missing anything - thanks for bringing the topic back on track